Why am I unable to delete technicians in ADAudit Plus?
Issue description
This issue prevents the technician record from being deleted and indicates a configuration-level publishing error.
Prerequisites
Administrator privileges on the ADAudit Plus server.
ADAudit Plus must be installed correctly and all services stopped before making configuration changes.
Have a backup of the file you're about to modify.
Possible causes
- The application fails to publish a message to the internal persistence topic due to missing or outdated parameters in the configuration file.
- The deletion operation attempts to process more records than is allowed per operation or per table.
Resolution
Step 1: Edit the configuration file
- Navigate to the ADAudit Plus installation directory:
Locate and open product-config.xml in a text editor.
Add or update the following section in the file:
<configuration name="OperationHandler" value="com.adventnet.persistence.DefaultOperationHandler">
<property name="max-rows-per-operation" value="1000"/>
<property name="max-rows-per-table" value="50"/>
</configuration>
Make sure to back up the original file before editing.
Step 2: Restart ADAudit Plus services
- Open services.msc.
- Locate the ManageEngine ADAudit Plus Service.
Right-click it and select Restart.
This will apply the configuration changes and resolve the publishing error when deleting technicians.
Related topics and articles
How to reach support
New to ADSelfService Plus?
Related Articles
How to configure two-factor authentication in ADAudit Plus
In this article: Objective Prerequisites Steps to follow Validation and confirmation Tips Related topics and articles Objective To enable and manage two-factor authentication (2FA) in ADAudit Plus, enhancing login security by requiring an additional ...Unable to upgrade ADAudit Plus
Issue description ManageEngine ADAudit Plus may occasionally encounter issues during the upgrade process, resulting in error messages or unexpected interruptions. These problems can hinder users from accessing new features and critical security ...Unable to configure EMC Isilon in ADAudit Plus
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description ADAudit Plus is unable to add the EMC Isilon cluster, preventing file activity monitoring and auditing. ...Unable to install ADAudit Plus agent due to permission restrictions
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description ADAudit Plus requires specific administrative privileges on the target machine to successfully deploy the ...Unable to configure Windows File Server in ADAudit Plus
In this article : Issue description Prerequisites Possible causes Resolution Related topics and articles When and how to reach support Issue description The file server cannot be added in ADAudit Plus, preventing monitoring and auditing of file ...