While adding a new monitor the following message is displayed "Unable to add the system. Kindly check whether it is reachable"

While adding a new monitor the following message is displayed "Unable to add the system. Kindly check whether it is reachable"

The "Unable to add the system. Kindly check whether it is reachable" message is displayed because you are not able to reach the system in any one of the following ways . 
1)ICMP ping. Execute the below command in the command prompt and check if ICMP ping is working.
ping <hostname>

2)SNMP ping. 
Check whether SNMP Agent is running in the remote system you are trying to monitor. 

3)Native ping. This is disabled by default.

Solution: Enable any one of the above 3, so that you would be able to reach the system. 
To enable native ping, Edit <Appmanager/conf/AvailabilityTests.conf> and Change <am.enablenativeping=false> to <am.enablenativeping=true> [if you change the option as true then start Applications manager as root in linux and admin user in Windows ]


          • Related Articles

          • IIS Server monitor - Issues encountered while adding an IIS server monitor

            Unable to add an IIS server monitor Prerequisites: Make sure you have performed all the prerequisites for the IIS server monitor. Follow the steps mentioned below to add an IIS server monitor: IIS Server URL accessibility: Check whether the IIS ...
          • Add content check via Web Transaction Recorder (Chrome Extension)

            If you want to add content check in any of the step which you have recorded for Real Browser Monitor (RBM), once the recording is completed, view the extension window to see the all the steps recorded. Then follow the steps below. 1. Insert new ...
          • Troubleshooting URL Monitor

            Here are few of the common errors you may come across in URL monitor, we have mentioned the steps you can follow to troubleshoot them.   General troubleshooting for URL monitor Ensure that the URL is accessible from the server in which Applications ...
          • Unable to add Exchange Server monitor

            Check whether all the prerequisites are done. The prerequisites can be found here:   https://www.manageengine.com/products/applications_manager/help/prerequisites-for-applications-manager.html#ExchangeServer WMI Mode If unable to add the Exchange ...
          • "Authentication Failed or Access denied" message is shown, when trying to add the Server Monitor through WMI mode.

            1) Domain Name and IP address Issues If your machine is joined in the domain Giving the username as Domainname\username. For example: ZohoCorp\admin If the username is not a domain account, give the username as machinename\username. For example: ...