While adding a new monitor the following message is displayed "Unable to add the system. Kindly check whether it is reachable"
The "Unable to add the system. Kindly check whether it is reachable" message is displayed because you are not able to reach the system in any one of the following ways .
1)ICMP ping. Execute the below command in the command prompt and check if ICMP ping is working.
ping <hostname>
2)SNMP ping.
Check whether SNMP Agent is running in the remote system you are trying to monitor.
3)Native ping. This is disabled by default.
Solution: Enable any one of the above 3, so that you would be able to reach the system.
To enable native ping, Edit <Appmanager/conf/AvailabilityTests.conf> and Change <am.enablenativeping=false> to <am.enablenativeping=true> [if you change the option as true then start Applications manager as root in linux and admin user in Windows ]
New to ADSelfService Plus?
Related Articles
Mail Server Monitor - Troubleshooting
Common Mail Server Monitor Errors and Troubleshooting Guide 1. Unknown Host Error Description: This error occurs when the mail client cannot resolve the hostname of the mail server to an IP address. The issue typically arises from DNS resolution ...Troubleshooting URL Monitor
Here are few of the common errors you may come across in URL monitor, we have mentioned the steps you can follow to troubleshoot them. General troubleshooting for URL monitor Ensure that the URL is accessible from the server in which Applications ...DNS Monitor - Troubleshooting
Common DNS Monitor Errors and Troubleshooting Guide 1. Host Not Found Description: The DNS server was unable to locate the requested lookup address. Possible Causes: This may happen if the hostname is incorrect, the domain does not exist, or there is ...Self monitor Applications Manager using Real User Monitoring
We can monitor the Applications Manager using Real User Monitoring with a Java Script injection and this can be used to measure the Applications Manager's performance continuously. All you need is to install and setup the Real User Monitoring (RUM) ...Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check the RUM Agent configuration Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...