The requests are stricken, when associated with expired contract
When , in Request Module, the requests are stricken out, the below mentioned is the reason and solution to remove it.
-> The stricken out of the tickets indicates that the contract associated with that ticket has expired.
-> You can follow the below instructions to remove the strikeouts
3. Run the below query
update globalconfig set paramvalue='false' where parameter like '%StrikeExpired%';
5. Re-start the services.
New to ADSelfService Plus?
Related Articles
Can we extend the expired contract?
Only an active contract can be renewed. If the contract has expired then a new contract has to be created from the latest duration has to be created. Overlapping of dates in this scenario is not possible.Contract Details
SELECT mcdt.Contractid "Contract ID", mcdt.CONTRACTNAME "Contract Name", mcdt.comments "Description", contractcategory.Categoryname "Contract Type", LONGTODATE(mcdt.CREATEDDATE) "Created Time", LONGTODATE(mcdt.FROMDATE) "From Date", ...How to close associated incident requests of change request automatically
This post describes the use of a python script to close change that are in a specific stage using Custom Schedules. Use Case: There may be a scenario where number of Change Requests that have got closed and the associated incident is still in open ...To view the contract details to which an asset is associated through API
Tested in 14700. PURPOSE: To view the contract details through API, with the asset ID to which an asset is associated to the contract. STEPS: URL: <domain_url>/api/v3/assets/{asset_id}/contracts Method: GET Input Data: None Response:How to auto-create request for contract expiry.
This post describes the use of a python script to auto-create requests for contract expiry using Custom Schedules. Use case: If the contract going to expire in next 7 days, we can create a ticket with the details for the contract in ServiceDesk Plus, ...