The requests are stricken, when associated with expired contract
When , in Request Module, the requests are stricken out, the below mentioned is the reason and solution to remove it.
-> The stricken out of the tickets indicates that the contract associated with that ticket has expired.
-> You can follow the below instructions to remove the strikeouts
3. Run the below query
update globalconfig set paramvalue='false' where parameter like '%StrikeExpired%';
5. Re-start the services.