What should I do when Applications Manager GUI stalls or is very slow and does not respond?
Please generate a JVM Summary information (Java Thread Dump) , Database Summary, Java Heap Dumps files and Support Information File, and forward them, along with the steps to reproduce the issue, to appmanager-support@manageengine.com (for existing customers) or eval-apm@manageengine.com (for trial users). To generate these required information, kindly access the support page through the Support tab or click on the support icon situated near the search box in the top right corner.
Support Icona. JVM Summary (Java Thread Dump)
Initially, please access the slow-loading page within the Applications Manager web console. Concurrently, generate a Thread Dump by either accessing the JVM Summary link in Support Information or the link provided below, in a new tab.
http://<AppManager_host>:<AppManager_port>/jsp/threaddump.jsp
Example:
Kindly save the page as a complete HTML page, refresh it after 15 seconds, and save it again. Please send us a minimum of 3 ThreadDumps. To organize the files, create a folder on your desktop and name it 'Threaddump1', 'Threaddump2', and 'Threaddump3', respectively. Once completed, zip the folder located on your desktop and send it to us.
b. Database Summary
In the Support Information Section, please select the Database Summary link and navigate to the DB Status tab. Upon loading the Applications Manager table information data, kindly export it to an excel file and send it to us.
c. Java Heap Dumps files
Please navigate to either the 'AppManager Home'\working\heapdump or 'AppManager Home'\working\ location to verify if any files beginning with the name 'java_pid<xxxx>.hprof' are present (where xxxx represents any process id). If found, kindly zip the latest heapdump file (java_pid<xxxx>.hprof files) and upload it to us. Use the below links for uploading the file:
Existing customers: https://bonitas.zohocorp.com/#to=appmanager-support@manageengine.com
Evaluation users: https://bonitas.zohocorp.com/#to=eval-apm@manageengine.com
Once you have uploaded the file, contact appmanager-support@manageengine.com (for existing customers) or eval-apm@manageengine.com (for trial users) with the name of the file.
d. Support Information file
Kindly refer to this knowledge base article for guidance on generating a Support Information file and send it to us.
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