How to generate support information file (SIF) from Applications Manager GUI?
Prior to proceeding, please ensure that Applications Manager is operational and that the WebGUI is accessible. If this is not the case, kindly refer to this knowledge base article for guidance on generating a Support Information File using the command prompt of the Applications Manager server.
From the Applications Manager WebGUI --> please select the Support tab or click on the support icon situated near the search box in the top right corner.
Then in the Support page --> under Support Information section --> select Create SIF Support Icon
Upon specifying the required details, the information regarding the support file will be displayed as follows:
The 'Manage Existing SIF' option enables users to view previously created support files, as demonstrated below:
Additionally, you have the option to select multiple support information files and upload them to our upload site. The prompt for uploading multiple files will appear as follows:
- Upon successful upload of the log files, you will receive an automated acknowledgement email from email@example.com.
- The creation of a support file from the GUI is supported for log folders up to 2 GB. If the file size exceeds 2 GB, please refer to this knowledge base article.
- In the event that internet access is not available from the Applications Manager server, you may manually upload the Support Information file to the ManageEngine Upload site. Please ensure to include the issue and Ticket ID before uploading the file.
Existing customers: https://firstname.lastname@example.org
Evaluation users: https://email@example.com
Once you have uploaded the file, contact firstname.lastname@example.org (for existing customers) or email@example.com (for trial users) with the name of the file.
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