How to generate support information file (SIF) from Applications Manager GUI?
Prior to proceeding, please ensure that Applications Manager is operational and that the web GUI is accessible. If this is not the case, please refer to this knowledge base article for generating a Support Information File using the command prompt of the Applications Manager server.
To access the Support page, follow these steps:
- For Standalone Applications Manager - Follow any one of the steps:
- From the Applications Manager's web GUI --> please select the Settings tab -> select Support link under Tools section
- Click on the Support icon
situated near the search box in the top right corner.
- For APM Plugin - From OpManager's web GUI, navigate to the Applications tab and click on the Support option.
In the Support page --> under Support Information section --> select Create SIF
Once you have provided the necessary details, the generation of the support file will begin in the background. Information regarding the support file will then be displayed as follows:
To access and manage both created and existing support files, please select the 'Manage Existing SIF' option. By using this option, you can view and upload support files that were created in the past, as shown below:
Additionally, you also have the option to select multiple support information files and upload them to our upload site. The prompt for uploading multiple files will appear as follows:
Note
- Upon successful upload of the log files, you will receive an automated acknowledgement email from noreply@manageengine.com.
- The creation of a support file from the GUI is supported for log folders up to 2 GB. If the file size exceeds 2 GB, please refer to this knowledge base article.
- If internet access is unavailable from the Applications Manager server, you can manually upload the Support Information file to the ManageEngine Upload site. All the support information file will be in the <Applications Manager Home>/working/support directory, with a timestamp appended to its file name. Copy the necessary file to a machine with internet access and utilize the provided links to upload it. Remember to include the issue and Ticket ID before proceeding with the file upload.
Existing customers: https://bonitas.zohocorp.com/#to=appmanager-support@manageengine.com
Evaluation users: https://bonitas.zohocorp.com/#to=eval-apm@manageengine.com - Once you have uploaded the file, contact appmanager-support@manageengine.com (for existing customers) or eval-apm@manageengine.com (for trial users) with the name of the file.
New to ADSelfService Plus?
Related Articles
Applications Manager default tomcat is down
If your Tomcat Monitor is down, it could probably be due to changes in Hostname/IP address of the machine in which Applications Manager is installed. You can verify the same using the steps given below: Navigate to ...What should I do when Applications Manager GUI stalls or is very slow and does not respond?
Please generate a JVM Summary information (Java Thread Dump) , Database Summary, Java Heap Dumps files and Support Information File, and forward them, along with the steps to reproduce the issue, to appmanager-support@manageengine.com (for existing ...Disable HTTP access in Applications Manager
Overview This article describes configuring a secure connection between Applications Manager server and the browser/client. Applications Manager can be accessed through any of the following URLs: For HTTP -> http://[hostname/ip-address]:[http-port] ...Tomcat Manager Application is running, but not accessible from Applications Manager
From tomcat v8 onwards, remote access to Manager Application is disabled by default. You can enable remote access by adding Applications Manager IP address in the RemoteAddrValve. Open the context.xml file located in ...Discrepancy with Oracle DB Tablespace information shown in Applications Manager
By default, Oracle DB Tablespace statistics is calculated along with its auto-extensible size in Applications Manager. If you want to calculate Tablespace statistics without considering the Auto Extend option, navigate to Settings -> Performance ...