How to generate support information from Applications Manager GUI?
From the Applications Manager Version 14600 creating support information file is enhanced so that now users can follow the instructions and generate support files on the go.
Web GUI --> Choose Support --> Support Information --> Create SIF
After specifying the details you will see a prompt like this:
Manage Existing SIF feature allows the users to view the previously created support files like below:
You can also choose Multiple support information files and upload it our FTP site and the prompt will look like this:
Note - The log files upto 2 GB is supported for now. Once the log files were successfully uploaded you will get an auto acknowledgement email from firstname.lastname@example.org