Upgrade Failed -> Reverting steps
This article covers 2 areas :
a) Analysis stage
b) Reversion steps (rollback)
a) Analysis stage
Please send the below files to our support for analysis:
1. Zip the complete log folder present under <servicedesk plus msp home>/server/default or from <servicedesk plus msp home>/logs and upload the same in the below-mentioned link. Please send this file immediately, so that we can start analyzing the issue.
2.Screenshot of the error message
You can upload the files in the following link :
– In the upload page, please select ‘Product’ as ‘ServiceDesk Plus MSP’. Provide the Ticket ID if you have in the comment section.
b) Reversion steps (rollback)
- If you’ve had the ServiceDesk Plus – MSP and the database installed on the same Virtual Server, then a snapshot taken just before the upgrade can be used to restore the ServiceDesk Plus – MSP.
- If you have SQL backup (.bak) , then restore it in SQL and install new SDP MSP and connect to it.
To rebuild the server :
a. Install the previous builds that you used before. You can download the old releases builds from here.
Note:
Before installing the build please rename the existing installation folder of ServiceDesk Plus – MSP to ServiceDeskMSP_OLD. This is important because we do not want the new installation to overwrite the existing installation or at times , the old instance might be needed for some references.
Note: Installation process will first try to uninstall the current setup. So, you may need to run it the second time to install the application.
Note: Installation process will first try to uninstall the current setup. So, you may need to run it the second time to install the application.
b. Once installed the build , start and shut down the application once. This is a mandatory step.
d. Wait till you see the success message.
e. Start the application from services and login to the application.
For any clarifications/issues, kindly contact us through support@servicedeskplusmsp.com