How do I restore the backup data?
Step 1: To restore the backed up data,Command Prompt as an Administrator,
ManageEngine\ServiceDeskPlus – MSP\bin>restoreData.bat
it is prompted, please invoke the backup (just part 1) and it will
start the restore process thereby automatically restoring the rest of
the parts, without you having to invoke other parts of the backup manually.
You would be asked for backup password while restore is initiated. Default Backup password: SDP123!
can be restored only across same builds of ServiceDesk Plus – MSP
version. i.e. data backed up in 9400 build of ServiceDeskPlus – MSP can
be restored only in 9400 build. Please check if the old build and new
build are of same build versions.
Build version can be checked
- By clicking on the About link in the application [OR]
- From buildInfo.xml file under <Service Desk Home>/server/default/conf directory.
Once completed, you will get a dialog box stating that the restore is successful.
Step 2: Start the ServiceDesk Plus – MSP service once after restoring the data in the new server. Also, login and check the data.
Step 3: You can apply the license using Help->License page. License file can be obtained from previous server(ManageEngine\ServiceDeskPlus – MSP\lib\AdventNetLicense.xml) in case if you do not have it handy.
Steps to take PGSQL Dump Backup and Restore
PGSQL – DUMP – Backup Procedure : Login to the MSP application server and perform the below steps, 1. Start the application To take Postgres (Psql) Dump : 3. Open a command prompt and navigate into <ServiceDeskPlus-MSP>/pgsql/bin directory. 4. ...
Restore fails due to CRC error
When the Backup is Password protected, then during restore, the application is unable to unzip the backup file due to CRC error below, Default Backup password: SDP123! java.io.IOException: invalid CRC (MAC) for file: ...
Steps for taking Trimmed Backup
ServiceDesk Plus – MSP is designed in such a way that the file attachments are not stored in the database. The attachments are stored in the file attachments folder of the installation directory (C:\ManageEngine\ServiceDeskPlus-MSP). If there are ...
Unable to restore database : zip file too large
In oldest versions like 8.0, 8.1. 8.2, 8.3, you may come across restore issues when the backup file is huge (even more than 3 or 4GB). In those cases, this article would be helpful. Scenario 1: If you come across this when you are trying to setup UAT ...
Backup password protection
The application backup is protected with a password. The password is required to open the backup file / restore it. This password can be changed in the Admin-> Backup schedule page. Click Edit Scheduling and input the backup password to change the ...