Step 1: To restore the backed up data, open a Command Prompt as an Administrator,
ManageEngine\ServiceDeskPlus – MSP\bin>restoreData.bat
it is prompted, please browse and select the backup (just part 1) and it will
start the restore process thereby automatically restoring the rest of
the parts, without you having to invoke other parts of the backup manually.
You would be asked for backup password while restore is initiated. Default Backup password: SDP123!
Step 2: Start the ServiceDesk Plus – MSP service once after restoring the data in the new server. Also, login and check the data.
Step 3: You can apply the license using Help->License page. License file can be obtained from previous server(ManageEngine\ServiceDeskPlus – MSP\lib\AdventNetLicense.xml) in case if you do not have it handy.
How long will it take to restore?
It depends upon the size of the backup and the system resources.
Can I restore backup of a older build to a newer builds?
Users can only restore the backup to the same build from which the backup was taken.