Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments
At times , users may not able to download the attachment or unable to save the attachment path from self service portal settings.
While download the attachment - It says -> Failed network error. or throws Internal error.
Follow the below steps to fix :
Make use of the below Update Query :
2) Now execute the below query : Pass paramvalue in the below query with your fileattachment path (By Default - fileAttachments present under <installationfolder>/fileAttachments)
update globalconfig set paramvalue='C:\ManageEngine\ServiceDeskPlus-MSP' where parameter='Attachment_Path';
PS : This has been identified as a Known issue with ID : 13579
and it will be fixed down the period.
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