Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments

Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments

At times , users may not able to download the attachment or unable to save the attachment path from self service portal settings.

While download the attachment -  It says -> Failed network error. or throws Internal error.

Follow the below steps to fix :

Make use of the below Update Query : 


2) Now execute the below query : Pass paramvalue in the below query with your fileattachment path (By Default - fileAttachments present under <installationfolder>/fileAttachments)

update globalconfig set paramvalue='C:\ManageEngine\ServiceDeskPlus-MSP' where parameter='Attachment_Path';

PS : This has been identified as a Known issue with ID : 13579 and it will be fixed down the period.




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