Unable to map the request to the user when from mail address has encoded value
Root Cause:
When we get the from mail address from the mail as encoded value the user is not mapped to the request.
Fix:
We will decode the received encoded from mail address value while processing the mail.
Check the "Jar Compatibility" section to download the appropriate fix jar file (.fjar file). Check this link on how to apply the fjar file.
Jar Compatibility
Build No | File Name |
13001 | 13001_9295789.fjar |
New to ADSelfService Plus?
Related Articles
Mail sending failed_Unable to relay
Error trace in logs: javax.mail.SendFailedException: Invalid Addresses;nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay Possible Cause: The SMTP server does not allow relaying unless you are sending email ...Mail fetching issue: Fetching stops when mail sent from unapproved user (with huge description)
Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...Troubleshooting Oauth configuration for mail server settings
Oauth in ServiceDesk Plus / AssetExplorer for Mail SDP supports Oauth configuration for Office365 and GSuite mailboxes since 11106 build. Office365 mailboxes can be configured with Oauth authentication using EWS (since 11106) and IMAP / SMTP (since ...How to use Account based support e-mail address ?
How can i raise a request through an Email and how it will be assigned to an Account? In your mail-server, create a user e-mail account to which all e-mails will be fetched. Create an e-mail alias for this e-mail account for each of your customer ...