Unable to map the request to the user when from mail address has encoded value
Root Cause:
When we get the from mail address from the mail as encoded value the user is not mapped to the request.
Fix:
We will decode the received encoded from mail address value while processing the mail.
Check the "Jar Compatibility" section to download the appropriate fix jar file (.fjar file). Check this link on how to apply the fjar file.
Jar Compatibility
Build No | File Name |
13001 | 13001_9295789.fjar |
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