Troubleshooting steps if you don't see any data after installing the PHP agent

Troubleshooting steps if you don't see any data after installing the PHP agent

Problem statement:
After installing the APM Insight PHP agent, you may encounter a situation where no data is displayed in the AppManager Console.

Troubleshooting steps:
1. Ensure that both the APM Insight PHP agent and the AppManagerDataExporter have been correctly installed.
2. Restart the web server and PHP-FPM (if applicable) after completing the installation to ensure proper initialization.
3. Ensure the configured AppManager host and port are accessible by the agent and license key configured properly by following this troubleshooting steps
4. Check whether the AppManagerDataExporter is running.
5. Check if any transactions have been made in your web application. Data will only be generated and displayed if transactions occur.

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