Troubleshooting steps if you don't see any data after installing the PHP agent
Problem statement:
After installing the APM Insight PHP agent, you may encounter a situation where no data is displayed in the AppManager Console.
Troubleshooting steps:
1. Ensure that both the APM Insight PHP agent and the AppManagerDataExporter have been correctly installed.
2. Restart the web server and PHP-FPM (if applicable) after completing the installation to ensure proper initialization.
3. Double-check the accuracy of the license key provided during installation. Ensure it matches the corresponding AppManager Console.
4. Check whether the AppManagerDataExporter is running.
5. Check if any transactions have been made in your web application. Data will only be generated and displayed if transactions occur.
New to ADSelfService Plus?
Related Articles
Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check prerequisites to be done Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...Azure Kubernetes Service(AKS) Troubleshooting FAQs
Azure Kubernetes Service(AKS) monitor can be configured only if you have already added a Microsoft Azure monitor in Applications Manager. Ensure that you have met all the prerequisites for the Microsoft Azure monitor before monitoring Azure ...Troubleshooting steps to check if installation of PHP has been done properly
Please check if the below steps have been performed to successfully install PHP: Create a sample .php file within your web application that contains the following: <?php phpinfo();?> Navigate to this page in a web browser and scroll through the ...APM Insight monitor is UP, but monitor page doesn't show any data
Possible Causes The APM Insight monitor status corresponds to the respective agent folder pointed Java Application status i.e., as long as the Application server is running, the monitor status will be UP. 1. No Transactions Recorded: It is possible ...How to deploy the PHP agent in a Kubernetes environment?
The PHP agent (only PHP agent version 7.0 and above) can be deployed in a Kubernetes environment using either of the following methods. To avoid using the license key, Application Name, and host in the deployment files, you can also store them in a ...