1. Verify the Prerequisites

1. Ensure that all the prerequisites from the Prerequisites page are fulfilled.
   
2. Login to the target SharePoint Server using the same user credentials configured in Applications Manager.
   
3. Open SharePoint Management Shell and run the following commands to verify data retrieval:
   
1. Get-SPServiceInstance
2. Get-SPWebApplication
3. Get-SPContentDatabase
4. Get-SPTimerJob
   
4. Confirm that the SharePoint Server-related services are running on the target server.
   

2. Performance Polling

1. In Applications Manager, go to Settings → Performance polling → Optimize Data Collection.  
   
2. Choose the Monitor Type as MS Office SharePoint.
   
3. From the Metric Name dropdown, select SharePoint Service / Web Applications / Databases / Timer Jobs.
   
4. Ensure that the Default Polling Status is updated as required to collect the data.
   
5. When troubleshooting data collection issues, make sure it is set to Collect data during every poll for each of the above metrics.
   

3. Execute Applications Manager's PowerShell Script

1. Open PowerShell in Administrator mode on the Applications Manager server.
2. Navigate to the <AppManager-Home>\working\conf\application\scripts\powershell directory.
3. Execute the following command (replace hostname, username, and password with the credentials of the SharePoint server as used in Applications Manager). 
   
4. Use CredSSP option if chosen in the monitor.
   

.\SPMaster.ps1 'hostname' 'username' 'password' 'WebApplication,TimerJobs,ContentDB,SharepointServices' 'CredSSP'

1. Check if the command returns a valid output.
   

Note:

1. If you encounter errors related to New-PSSession or the WinRM service, recheck the Powershell prerequisites.
   
2. Use the CredSSP option when:
   
1. The monitored SharePoint Server is part of a SharePoint Farm, and/or 
   
2. The monitored SharePoint Server belongs to a different domain than the Applications Manager server.
   
3. Refer to the CredSSP prerequisites for configuration details. 
   

$Hostname = '<hostname>'

If CredSSP is not enabled,

$session= New-PSSession -ComputerName $Hostname -Credential Get-Credential

If CredSSP is enabled,

$session= New-PSSession -ComputerName $Hostname -Authentication Credssp -Credential Get-Credential

Invoke-Command -Session $session -ScriptBlock{ Add-PsSnapin Microsoft.SharePoint.Powershell -EA 0 }

$version=Invoke-Command -Session $session -ScriptBlock{(Get-PSSnapin microsoft.sharepoint.powershell).Version.Major}

$version

Invoke-Command -Session $session -ScriptBlock{ Get-SPServiceInstance }

Invoke-Command -Session $session -ScriptBlock{ Get-SPWebApplication }

Invoke-Command -Session $session -ScriptBlock{ Get-SPContentDatabase }

Invoke-Command -Session $session -ScriptBlock{ Get-SPTimerJob }

1. Verify that the above commands are executed successfully and return the expected output.
   

Note:

1. The above commands are native PowerShell cmdlets provided by Microsoft. If they fail to run, Applications Manager will not be able to collect the data either.
   
2. Contact your Server team or Microsoft support for assistance if you continue to face issues.
   

Get-SPServiceInstance

Get-SPWebApplication

Get-SPContentDatabase

Get-SPTimerJob

Invoke-Command -Session $session -ScriptBlock{Get-SPServiceInstance |Where-Object{$_.Status -ne "Disabled"}| Select-Object TypeName,Status -ErrorAction 0 -WarningAction 0}| Select * -ExcludeProperty RunspaceID, PSComputerName,PSShowComputerName| ConvertTo-Csv -NoTypeInformation | select -Skip 1

Invoke-Command -Session $session -ScriptBlock{Get-SPContentDatabase | Select-Object Name, Server, @{N="DiskSizeRequired";E={$_.DiskSizeRequired/1GB}}, WebApplication, CurrentSiteCount,Status -ErrorAction 0 -WarningAction 0}| Select * -ExcludeProperty RunspaceID, PSComputerName,PSShowComputerName  | ConvertTo-Csv -NoTypeInformation | select -Skip 1

Invoke-Command -Session $session -ScriptBlock{ Get-SPWebApplication }

Invoke-Command -Session $session -ScriptBlock{ Get-SPTimerJob }