Troubleshooting Checklist: No data in Reports for Performance Metrics

Troubleshooting Checklist: No data in Reports for Performance Metrics

Troubleshooting checklist: No data in Reports for Performance Metrics

Overview

Use this checklist when there is no data displayed in the Performance Metrics Reports (Attribute Report, Attribute History Report and Advanced Reports), or when an attribute is not listed in the Select Attribute dropdown or not shown in the Advanced Report Configuration page.

Step 1: Verify Reporting is Enabled for the Metric

  1. Navigate to Settings → Enable Reports.
  2. In the Monitor Type dropdown, search for the relevant monitor type.
  3. Verify whether reporting is enabled for the specific metric.
  4. If reporting is not enabled:
  5. Enable reporting for that metric.
  6. Wait for at least one hour to allow the hourly archival process to complete.
  7. Re-check the report to verify if data is now displayed.
Info
  1. The Enable Reports option is not supported on the Central Server. If the metric data is missing, navigate to the Probe Server where the monitor is configured and verify/enable reporting there.
  2. Poll Data Report is independent of the Enable Reports configuration. It directly reflects the data collected during data collection.

 Step 2: Verify Data Collection is Functioning

 If reporting is enabled but no data is displayed:
  1. Navigate to the specific Monitor page.
  2. Verify that data collection is happening as expected.
    1. If data collection is not occurring, the absence of data in reports is likely due to a data collection failure.
    2. Please contact our support team at appmanager-support@manageengine.com with the following details for further analysis:
      1. Health History Report of the affected monitor, which can be accessed by navigating to the Alarm History page from the Monitor page.
      2. Latest Support Information File (SIF) exported from Applications Manager.

Step 3: Check for Central Server Sync Issues

If reporting is enabled and data collection is working correctly, but data is still not displayed in the Central Server reports:
  1. Navigate to the Probe Server where the monitor is added.
  2. Check the same report type for the same metric of the same monitor.
  3. Verify whether data is displayed on the Probe Server.
    1. If data is visible on the Probe Server but not on the Central Server, this indicates a data sync issue between the Probe Server and the Central Server.
    2. Please contact our support team at appmanager-support@manageengine.com with the following details for further analysis:
      1. Table Sync Details which can be obtained from the Settings → Support → Enterprise Summary in the Central Server.
      2. Latest Support Information File (SIF) exported from Applications Manager.
Notes
Important Notes
  1. The Enable Reports option is only available on the Probe Server, not on the Central Server.
  2. Always check the Probe Server first when troubleshooting missing data in Central Server reports.
  3. After enabling reports, allow a minimum of one hour before validating data availability in reports.