Troubleshooting Brand Reputation Monitor

The Brand Reputation Monitor uses Google's Web Risk API for data collection. Therefore, Google services must be reachable from the server where Applications Manager is installed in order for the monitor to collect data.

Error : Web Risk API is not reachable

Test API Accessibility: Verify that the Web Risk API is accessible from the Applications Manager installed server. The API is accessible if it shows response code 404.
Proxy Server Configuration: If your environment requires the use of a proxy server to access the Web Risk API, configure the proxy in Applications Manager. Click here to learn how to configure the proxy.
Bypass Proxy for Web Risk API: If you have configured a proxy in Applications Manager but want to bypass it for the Web Risk API domain (webrisk.googleapis.com), add the domain name under the "Do not use proxy for addresses beginning with" section in the "Configure Proxy" page: Navigate to Settings > Product Settings > Proxy Server Settings.

Applications Manager installed on servers in locations where Google services are inaccessible cannot have Brand Reputation monitor.

Still facing issues?

If the problem persists, contact our support team along with the following details:

A screenshot of the "Add Monitor" page.
Access the Web Risk API in a browser and share a screenshot of the response.
Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".