Troubleshoot "Trust this browser" in TFA
Issue:
TFA details need to be entered every time (after closing and opening browser / after reaching home or office / when IP changes) even if Trust this browser in enabled.
Troubleshooting:
1. Check if "ADSTFA_xxxx" cookie is present on browser close and open:
- After logging in with Trust the browser, right click and click Inspect and choose Application tab > Cookies
- Click on the SDP URL and check for the presence of ADSTFA_xxxx cookie
- Now, close all windows of your browser and open SDP and check if this cookie is present. If the cookie is not present, kindly follow this KB: https://pitstop.manageengine.com/portal/en/kb/articles/retain-sdp-logged-in-credentials-after-browser-restart
- If this is present, then go to step 2.
2. Check if cookie is removed when your IP changes.
- For versions below 14201, DHCP cases are not supported (SD-102970)
- Kindly upgrade to versions above 14201 to retain "keep me signed in" even if your IP changes.
- If you are above 14201 and still your issue is not resolved, please contact us.
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