Retain SDP logged in credentials after browser restart
The following two settings are mandatory for SDP to remember the credentials when closing and reopening the browser.
To reopen last tabs:
- Go to settings, and search for "on start-up"
- Choose "Continue where you left off"
To retain cookies on browser close:
- Go to Settings and choose "Privacy and Security"
- Under Site Settings, choose "Additional Content Settings"
- Under "On-device site data" choose "Allow sites to save data on your device"
New to ADSelfService Plus?
Related Articles
Troubleshoot "Trust this browser" in TFA
Issue: TFA details need to be entered every time (after closing and opening browser / after reaching home or office / when IP changes) even if Trust this browser in enabled. Troubleshooting: 1. Check if "ADSTFA_xxxx" cookie is present on browser ...CSRF login Issue
Issue: CSRF token mismatch during login. Trace: [07:01:21:901]|[10-05-2021]|[com.adventnet.servicedesk.authentication.internal.LoginUtil]|[INFO]|[69]: Invalid login CSRF token provided ::: sessionToken : null; cookieToken : ...Customize Login page and add JS scripts
Customize Login Page Start by going to Advanced Portal Settings (or Application Settings under ESM Directory) and click on "Customize Now" under Login Page Customizaion Start editing the HTML content to suit your needs by adding style/css content, ...SAML Auto Login with ADFS (in Intranet)
Steps to enable Auto-logon: Step 1: In the AD FS server, under Authentication Methods, make sure that Windows Authentication is selected. Step 2: Run the below powershell query to check if "Chrome" is present in the supported WIA agents: ...SAML | Multiple Login URLs for SAML Response
Issue: Even if SDP can be accessed with multiple URLs like internal.servicedesk.com and external.servicedesk.com, the SAML response is always received at the same URL that is configured in Alias URL. Fix: The acs_url column in the SAMLSP table can be ...