Open a command prompt as an administrator, navigate to the below directory and execute the command as below,
C:\ManageEngine\ServiceDesk Plus MSP\bin>trimmedBackUpData.bat
Note: Kindly verify if it says ‘it is going to take a backup without file attachments’ as highlighted in the screenshot.
Once the backup is complete, a backup file with .data extension is placed in the Trimmed Backup folder under ServiceDesk Plus – MSP Home directory.
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes
For example, a trimmed backup taken in Version 9.4 and Build 9422 of ServiceDesk Plus – MSP looks like this
NOTE: There will be multiple parts in it. Example – backup_servicedesk_9422_database_<date>_part1.data and backup_servicedesk_9422_fullbackup_<date>_part2.data. This complete folder is your backup of the database.
For restore process, if you initiate the 1st part it is always enough, as the system will restore the rest of the parts. Refer here for restore process. After restoring the Data using the BAckup please manually copy the below folders from the old server to the new server,