Time elapsed by each group in requests. PGSQL
Tested in Build PGSQL (14300)
Go to Reports-New Query Report and execute the below query.
SELECT wo.WORKORDERID AS "Request ID", mdd.MODENAME AS "Request Mode", qd.QUEUENAME AS "Current Group", aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", icd.NAME AS "Item", wo.TITLE AS "Subject", wotodesc.FULLDESCRIPTION AS "Description", ad.ORG_NAME AS "Account", serdef.NAME AS "Service Category",reqtemp.templatename "Template Name",qd1.QUEUENAME "From Group", qd2.QUEUENAME "To Group", (wog.TIMESPENT/60)||':'||((wog.TIMESPENT))%60 "Time Elapsed" FROM WorkOrder wo
LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderToDescription wotodesc ON wo.WORKORDERID=wotodesc.WORKORDERID
LEFT JOIN ServiceDefinition serdef ON wo.SERVICEID=serdef.SERVICEID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN AccountSiteMapping asm ON wo.siteid=asm.siteid
LEFT JOIN AccountDefinition ad ON asm.accountid=ad.org_id
LEFT JOIN requesttemplate_list reqtemp ON reqtemp.templateid=wo.templateid
LEFT JOIN wo_assessment woa on wo.workorderid=woa.workorderid
INNER JOIN WO_GROUP_INFO wog on woa.assessmentid=wog.assessmentid
LEFT JOIN QueueDefinition qd1 ON wog.groupid=qd1.QUEUEID
LEFT JOIN QueueDefinition qd2 ON wog.nextgroupid=qd2.QUEUEID
WHERE (wo.ISPARENT='1')
This works only in PGSQL
With few more columns:
SELECT wo.WORKORDERID AS "Request ID", rtdef.NAME AS "Request Type", ad.ORG_NAME AS "Account", wof.UDF_CHAR1 AS "Client", wof.UDF_CHAR2 AS "Country", pd.PRIORITYNAME AS "Priority", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", std.STATUSNAME AS "Request Status", wos.REOPENED AS "ReOpened", LONGTODATE(wo.CREATEDTIME) "Created Time", qd1.QUEUENAME "From Group", qd2.QUEUENAME "To Group", (wog.TIMESPENT/60)||':'||((wog.TIMESPENT))%60 "Time Elapsed", LONGTODATE(wo.DUEBYTIME) "DueBy Time", LONGTODATE(wo.RESOLVEDTIME) "Resolved Time", LONGTODATE(wo.COMPLETEDTIME) "Completed Time", wos.ISOVERDUE "Overdue Status" FROM WorkOrder wo LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN RequestTypeDefinition rtdef ON wos.REQUESTTYPEID=rtdef.REQUESTTYPEID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN WorkOrder_Fields wof ON wo.WORKORDERID=wof.WORKORDERID LEFT JOIN AccountSiteMapping asm ON wo.SITEID=asm.SITEID LEFT JOIN AccountDefinition ad ON asm.ACCOUNTID=ad.ORG_ID LEFT JOIN wo_assessment woa on wo.workorderid=woa.workorderid
INNER JOIN WO_GROUP_INFO wog on woa.assessmentid=wog.assessmentid
LEFT JOIN QueueDefinition qd1 ON wog.groupid=qd1.QUEUEID
LEFT JOIN QueueDefinition qd2 ON wog.nextgroupid=qd2.QUEUEID WHERE wo.createdtime>=<from_lastmonth> AND wo.createdtime<=<to_lastmonth> AND Wo.ISPARENT='1' ORDER BY 1,woa.executedtime
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