Status change from history
This report is used to find who changed the status
To make any changes to a query, refer to the KB article below.
SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", std.STATUSNAME "Request Status", wo.TITLE "Subject", woh.OPERATION "Operation", LONGTODATE(wo.CREATEDTIME) CREATEDTIME, aau1.FIRST_NAME PERFORMEDBY, LONGTODATE(OPERATIONTIME) OPERATIONTIME, std1.STATUSNAME "Changed From", std2.STATUSNAME"Changed To" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN WorkOrderHistory woh ON wo.WORKORDERID = woh.WORKORDERID LEFT JOIN WorkOrderHistoryDiff wohd ON woh.HISTORYID = wohd.HISTORYID LEFT JOIN AaaUser aau1 ON aau1.USER_ID = woh.OPERATIONOWNERID LEFT JOIN StatusDefinition std1 ON cast(cast(wohd.prev_value AS varchar) AS int) =std1.STATUSID LEFT JOIN StatusDefinition std2 ON cast(cast(wohd.current_value AS varchar) AS int) =std2.STATUSID WHERE wohd.COLUMNNAME IN ('STATUSID') AND wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek> ORDER BY 1, OPERATIONTIME DESC
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
New to ADSelfService Plus?
Related Articles
Change Status history
SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", ...Change stage history
SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", ...Query to retrieve users login and logout history and find their current status
REQUIREMENT: To generate a report that contains the login and logout history of users and to determine the current user status. TESTED IN: Builds 14503 (Postgres) QUERY 1: The following query provides the login and logout history of users. SELECT ...Script to bulk close change using deluge script based on the status
The following script will help you bulk close changes based on the status of change using custom schedules 1. Go to Reports tab --> New query report --> copy the query to the query editor and run the report. Save the report in the folder. The query ...Technician change from history
This report is used to find who changed the Technician and how many technician handled the request. To make any changes to a query, refer to the KB article below. ...