Set due by time in a request with value from a date time additional field - Deluge

Set due by time in a request with value from a date time additional field - Deluge

This custom function script is used to set the due by date in the request based on the value that is set in a date additional field.  This is performed using APIs for updating a request.

UseCase: 
Request due by time will be set based on Incident / Service catalog SLA configuration. At times you need to set when the request needs to be completed by a technician rather than based on SLA.

Refer to this post for Python equivalent:  https://pitstop.manageengine.com/portal/en/kb/articles/how-to-set-due-by-time-in-a-request-with-value-from-a-date-time-additional-field

Steps to configure:
1.  Download the attached scripts.  Copy the contents into Request custom functions.

2.  Goto Admin > Request Custom Function > Global Function > New > Paste the global function contents and save it with a name.
(Update the SDP configurations details in the global function)



3.  Goto Admin > Request Custom Function > Custom Function > New > Paste the update_dueby_time.txt content and save it with a name



4.  Configure the created custom function in a custom trigger to get executed when the request is created.