How to set due by time in a request with value from a date time additional field.
This python script is used to set the due by date in the request based on the value that is set in a date additional field.This is performed using apis for updating a request.
UseCase: Request due by time will be set based on Incident / Service catalog SLA configuration. At times you need to get when the request need to be completed from user rather than based on SLA.
1. Download and copy the script file into the \Manageengine\ServiceDesk\integration\customscripts directory.
2. Update the application url , the technician api key in the configuration.json.
3. Update the additional api name in the script.
4. Configure the script under the Admin -> Request Custom Triggers,like shown below.
A short guide on setting up python is available here
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