SAML | Multiple Login URLs for SAML Response

SAML | Multiple Login URLs for SAML Response

Issue:

Even if SDP can be accessed with multiple URLs like internal.servicedesk.com and external.servicedesk.com, the SAML response is always received at the same URL that is configured in Alias URL.

Fix:

  1. Upgrade the application to 15260 or above.
  2. In the SAML settings page, click on the plus button next to Assertion Consumer URL
  3. Add your external URL with /SamlResponseServlet suffix (refer image below)
  1. Once this is saved, add this URL in your IDP's Reply URL (Assertion Consumer Service URL) list.
  2. Now, servicedesk will support logging in via both these URLs.

For Mobile Applications

  1. If you are using external URL only for mobile applications, please follow the above steps and continue to enter the external URL in the service desk mobile app's settings page.