(To know the database used, check the file named databaseinfo under [SDP-Home]/conf folder)
For environments running version 9.3 and below
(To know the database used, check the file named databaseinfo under [SDP-Home]/server/default/conf folder)
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> psql.exe -U postgres -p 65432 -d servicedesk -h 127.0.0.1
For environments running version 10.5 and above
Open command prompt on the application server, connect to the folder ManageEngine\ServiceDesk\pgsql\bin> psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1