Troubleshoot - RUM Agent silent installation
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Applications Manager should be reachable from the RUM Agent server. If the server is down or not accessible RUM Agent installation fails with above message
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To resolve the issue follow below steps
- Check if the URL shown in the error message is accessible in browser or check the ping result
- Open Applications Manager port in the firewall to make it accessible from the RUM Agent server (Check with the network team)
Redownload the script and perform installation!
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RUM Agent download script will be valid only for two days. If the script is used for installation after two days above message will be shown
- To resolve the issue follow below steps
- Go to Applications Manager -> Real User Monitor Add monitor page -> Agent Configurations step
- In Deploy Agent -> Change the installation path (if required)
- Download the script and run the new script again
RUM Agent download failed. Check if you can manually download agent from the browser. <Download_link>
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The script downloads RUM Agent from ManageEngine archives. If the archives link is not accessible from the RUM Agent server, RUM Agent installation will fail with above message.
- To resolve the issue follow below steps
- Check if the download link shown in the error message is accessible in browser or check the ping result (Check with the network team)
RUM Agent installation failed!
Windows
- In windows server only single RUM Agent installation is allowed. If RUM Agent is already installed in the server new agent installation script will fail
- To resolve the issue follow below steps
- Either install RUM Agent in new server or uninstall old RUM Agent from the Control Panel (if not required).
- From RUM Agent v3.9 we have PPM support for RUM Agent which you can directly use for upgrading RUM Agent
Windows and Linux
- Agent installation will fail when provided installation path has special characters which are not allowed in file naming. Above error message will be thrown.
- To resolve the issue follow below steps
- Try with different installation path without special characters.
- Check if you have required permission for the installation folder.
Still facing issues after performing above troubleshooting steps
- Contact Applications Manager support.
- Install RUM Agent manually in GUI mode. Refer the help page for the steps.
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