Request Time Analysis Reports (Status, Group, Technician Fields changes and its timespent)
This report contains the time analysis for each status/group/technician changes in a request.
For builds lower than 11122.
Status Changes:
SELECT wo.WORKORDERID AS "Request ID", sisd.STATUSNAME as "Changed From",sinsd.STATUSNAME as "Changed To",longtodate(si.ENDTIME) as "Changed Time",si.TIMESPENT as "TimeSpent in Previous Status(min)" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_Status_Info si ON woas.ASSESSMENTID = si.ASSESSMENTID
LEFT JOIN StatusDefinition sisd ON si.STATUSID = sisd.STATUSID
LEFT JOIN StatusDefinition sinsd ON si.NEXTSTATUSID = sinsd.STATUSID
WHERE
(
wo.ISPARENT = '1'
and si.NEXTSTATUSID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_Status_Info si ON woas.ASSESSMENTID = si.ASSESSMENTID
LEFT JOIN StatusDefinition sisd ON si.STATUSID = sisd.STATUSID
LEFT JOIN StatusDefinition sinsd ON si.NEXTSTATUSID = sinsd.STATUSID
WHERE
(
wo.ISPARENT = '1'
and si.NEXTSTATUSID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
Group Changes:
SELECT wo.WORKORDERID AS "Request ID", q.queuename as "Changed From",qq.queuename as "Changed To",longtodate(woq.ENDTIME) as "Changed Time",woq.TIMESPENT as "TimeSpent by Previous Group(min)" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_group_Info woq ON woas.ASSESSMENTID = woq.ASSESSMENTID
LEFT JOIN queuedefinition q ON woq.GROUPID = q.QUEUEID
LEFT JOIN queuedefinition qq ON woq.NEXTGROUPID = qq.QUEUEID
WHERE
(
wo.ISPARENT = '1'
and woq.NEXTGROUPID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
Technician Changes:
SELECT wo.WORKORDERID AS "Request ID", a.first_name as "Changed From",aa.first_name as "Changed To",longtodate(wot.ENDTIME) as "Changed Time",wot.TIMESPENT as "TimeSpent by Previous Technician(min)" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_Tech_Info wot ON woas.ASSESSMENTID = wot.ASSESSMENTID
LEFT JOIN AAAUser a ON wot.TECHNICIANID = a.USER_ID
LEFT JOIN AAAUser aa ON wot.NEXTTECHNICIANID = aa.USER_ID
WHERE
(
wo.ISPARENT = '1'
and wot.NEXTTECHNICIANID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
For build 11122 and above.
PGSQL
Status Changes:
SELECT wo.WORKORDERID AS "Request ID", sisd.STATUSNAME as "Status Changed From",sinsd.STATUSNAME as "Status Changed To",longtodate(si.ENDTIME) as "Status Changed Time",
(concat( floor((si.TIMESPENT/1000)/60/60/24) , ' : ' , floor((si.TIMESPENT/1000)/60/60%24) , ' : ' , (floor((si.TIMESPENT/1000)/60)::numeric%60) , ' : ' , floor(si.TIMESPENT/1000)::numeric%60)) as "TimeSpent in Previous Status in Days:HH:MM:SS" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_Status_Info si ON woas.ASSESSMENTID = si.ASSESSMENTID
LEFT JOIN StatusDefinition sisd ON si.STATUSID = sisd.STATUSID
LEFT JOIN StatusDefinition sinsd ON si.NEXTSTATUSID = sinsd.STATUSID
WHERE
(
wo.ISPARENT = '1'
and si.NEXTSTATUSID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
Group Changes:
SELECT wo.WORKORDERID AS "Request ID", q.queuename as "Group Changed From",qq.queuename as "Group Changed To",longtodate(gi.ENDTIME) as "Group Changed Time", (concat( floor((gi.TIMESPENT/1000)/60/60/24) , ' : ' , floor((gi.TIMESPENT/1000)/60/60%24) , ' : ' , (floor((gi.TIMESPENT/1000)/60)::numeric%60) , ' : ' , floor(gi.TIMESPENT/1000)::numeric%60)) as "TimeSpent in Previous Group in Days:HH:MM:SS" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_group_Info gi ON woas.ASSESSMENTID = gi.ASSESSMENTID
LEFT JOIN queuedefinition q ON gi.GROUPID = q.QUEUEID
LEFT JOIN queuedefinition qq ON gi.NEXTGROUPID = qq.QUEUEID
WHERE
(
wo.ISPARENT = '1'
and gi.NEXTGROUPID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
Technician Changes:
SELECT wo.WORKORDERID AS "Request ID", a.first_name as "Technician Changed From",aa.first_name as "Technician Changed To",longtodate(ti.ENDTIME) as "Technician Changed Time",(concat( floor((ti.TIMESPENT/1000)/60/60/24) , ' : ' , floor((ti.TIMESPENT/1000)/60/60%24) , ' : ' , (floor((ti.TIMESPENT/1000)/60)::numeric%60) , ' : ' , floor(ti.TIMESPENT/1000)::numeric%60)) as "TimeSpent in Previous Technician in Days:HH:MM:SS" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_Tech_Info ti ON woas.ASSESSMENTID = ti.ASSESSMENTID
LEFT JOIN AAAUser a ON ti.TECHNICIANID = a.USER_ID
LEFT JOIN AAAUser aa ON ti.NEXTTECHNICIANID = aa.USER_ID
WHERE
(
wo.ISPARENT = '1'
and ti.NEXTTECHNICIANID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
MSSQL
Status Changes:
SELECT wo.WORKORDERID AS "Request ID", sisd.STATUSNAME as "Status Changed From",sinsd.STATUSNAME as "Status Changed To",longtodate(si.ENDTIME) as "Status Changed Time",
(CONVERT(varchar, (si.TIMESPENT/1000)/86400) + ':' + CONVERT(varchar, DATEADD(ms, ((si.TIMESPENT/1000)%86400)*1000,0),108)) as "TimeSpent in Previous Status in Days:HH:MM:SS" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_Status_Info si ON woas.ASSESSMENTID = si.ASSESSMENTID
LEFT JOIN StatusDefinition sisd ON si.STATUSID = sisd.STATUSID
LEFT JOIN StatusDefinition sinsd ON si.NEXTSTATUSID = sinsd.STATUSID
WHERE
(
wo.ISPARENT = '1'
and si.NEXTSTATUSID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
Group Changes:
SELECT wo.WORKORDERID AS "Request ID", q.queuename as "Group Changed From",qq.queuename as "Group Changed To",longtodate(gi.ENDTIME) as "Group Changed Time",
(CONVERT(varchar, (gi.TIMESPENT/1000)/86400) + ':' + CONVERT(varchar, DATEADD(ms, ((gi.TIMESPENT/1000)%86400)*1000,0),108)) as "TimeSpent in Previous Group in Days:HH:MM:SS" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_group_Info gi ON woas.ASSESSMENTID = gi.ASSESSMENTID
LEFT JOIN queuedefinition q ON gi.GROUPID = q.QUEUEID
LEFT JOIN queuedefinition qq ON gi.NEXTGROUPID = qq.QUEUEID
WHERE
(
wo.ISPARENT = '1'
and gi.NEXTGROUPID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
Technician Changes:
SELECT wo.WORKORDERID AS "Request ID", a.first_name as "Technician Changed From",aa.first_name as "Technician Changed To",longtodate(ti.ENDTIME) as "Technician Changed Time",
(CONVERT(varchar, (ti.TIMESPENT/1000)/86400) + ':' + CONVERT(varchar, DATEADD(ms, ((ti.TIMESPENT/1000)%86400)*1000,0),108)) as "TimeSpent in Previous Technician in Days:HH:MM:SS" FROM WorkOrder wo
LEFT JOIN WO_Assessment woas ON wo.WORKORDERID = woas.WORKORDERID
LEFT JOIN WO_Tech_Info ti ON woas.ASSESSMENTID = ti.ASSESSMENTID
LEFT JOIN AAAUser a ON ti.TECHNICIANID = a.USER_ID
LEFT JOIN AAAUser aa ON ti.NEXTTECHNICIANID = aa.USER_ID
WHERE
(
wo.ISPARENT = '1'
and ti.NEXTTECHNICIANID IS Not Null
)
ORDER BY
1,
woas.ASSESSMENTID asc
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