Query to show Approver details, sent, acted on time along with time taken to approve. ( PGSQL )
Tested in build PGSQL (14300)
PGSQL:
SELECT wo.WORKORDERID "Request ID",
wo.TITLE "Subject",
ti.FIRST_NAME "Technician",
cd.CATEGORYNAME AS "Category",
scd.NAME AS "Subcategory",
qd.QUEUENAME AS "Group",
std.STATUSNAME "Request Status",
LONGTODATE(MAX(OPERATIONTIME)) "Response time per status change",
ApprovalDetails.EMAIL "Approver Email",
asd.stagename "Stage",
ApprovalStatusDefinition.STATUSNAME "Approval Status",
LONGTODATE(ApprovalStage.SENT_DATE) "Approval Sent Time",
LONGTODATE(ApprovalDetails.ACTION_DATE) "Last Acted On the Approval (Approval time)",
TO_CHAR(((ApprovalDetails.ACTION_DATE-ApprovalStage.SENT_DATE)/1000 || ' second')::interval, 'HH24:MI:SS') "Approval duration"
FROM WorkOrder wo
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN DepartmentDefinition dpt ON wo.DEPTID=dpt.DEPTID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
JOIN ApprovalStageMapping ON wo.WORKORDERID=ApprovalStageMapping.WORKORDERID
LEFT JOIN ApprovalDetails ON ApprovalStageMapping.APPROVAL_STAGEID=ApprovalDetails.APPROVAL_STAGEID
LEFT JOIN ApprovalStage ON ApprovalDetails.APPROVAL_STAGEID=ApprovalStage.APPROVAL_STAGEID
LEFT JOIN approvalstatusdefinition ON ApprovalDetails.STATUSID=ApprovalStatusDefinition.STATUSID
LEFT JOIN approvalstagedefinition asd ON asd.STAGEID=ApprovalDetails.STAGEID
LEFT JOIN aaauser createduser on createduser.user_id=wo.createdbyid
left join workorder_queue ON workorder_queue.workorderid=wo.workorderid
left join queuedefinition ON workorder_queue.queueid=queuedefinition.queueid
LEFT JOIN ServiceCatalog_Fields scf on scf.workorderid=wo.workorderid
LEFT JOIN requesttemplate_list reqlist on reqlist.templateid=wo.templateid
LEFT JOIN WorkOrderHistory woh ON wo.WORKORDERID = woh.WORKORDERID
LEFT JOIN WorkOrderHistoryDiff wohd ON woh.HISTORYID = wohd.HISTORYID
WHERE wohd.COLUMNNAME IN ('STATUSID') AND wo.CREATEDTIME >= <from_thismonth> AND wo.CREATEDTIME <= <to_thismonth>
GROUP BY wo.workorderid, wo.TITLE, ti.FIRST_NAME, cd.CATEGORYNAME , scd.NAME , qd.QUEUENAME, std.STATUSNAME, ApprovalDetails.EMAIL,
asd.stagename , ApprovalStatusDefinition.STATUSNAME, LONGTODATE(ApprovalStage.SENT_DATE), LONGTODATE(ApprovalDetails.ACTION_DATE) ORDER BY 1
Same query with Approver name and limited columns:
SELECT wo.WORKORDERID "Request ID",
rtd.name "Request Type",
aau.FIRST_NAME "Requester",
wo.TITLE "Subject",
cd.categoryname "Category",
ti.FIRST_NAME "Technician",
appsau.first_name "Approver Name",
LONGTODATE(ApprovalDetails.ACTION_DATE) "Approved Time",
ApprovalStatusDefinition.STATUSNAME "Approval Status"
FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN DepartmentDefinition dpt ON wo.DEPTID=dpt.DEPTID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN Requesttypedefinition rtd ON wos.requesttypeid=rtd.requesttypeid
LEFT JOIN categorydefinition cd on wos.categoryid=cd.categoryid
JOIN ApprovalStageMapping ON wo.WORKORDERID=ApprovalStageMapping.WORKORDERID
LEFT JOIN ApprovalDetails ON ApprovalStageMapping.APPROVAL_STAGEID=ApprovalDetails.APPROVAL_STAGEID
LEFT JOIN ApprovalStage ON ApprovalDetails.APPROVAL_STAGEID=ApprovalStage.APPROVAL_STAGEID
LEFT JOIN approvalstatusdefinition ON ApprovalDetails.STATUSID=ApprovalStatusDefinition.STATUSID
LEFT JOIN approvalstagedefinition asd ON asd.STAGEID=ApprovalDetails.STAGEID
LEFT JOIN aaauser appsau on appsau.user_id=ApprovalDetails.approverid
WHERE (wo.ISPARENT='1')
AND wo.CREATEDTIME >= <from_thismonth>
AND wo.CREATEDTIME <= <to_thismonth> ORDER BY 1
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
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