Push notifications to custom Android and iOS apps (For edgegroup.ae only - 14860 build version)
Issue: To support push notifications to android and iOS apps.
Fix: The push notifications to android devices were migrated to FCM's v1 HTTP APIs. Kindly follow the steps mentioned below to apply the fix
1. Download the attached .fjar file (appropriate to your build version)
2. Click here for steps to apply the .fjar file.
3. Restart the application service.
4. If the issue occurs again, recreate the issue then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis along with the .eml of the email which faced the issue. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Jar Compatibility:
Build | Compatible Jar |
14860 | 14860_10801591.fjar |
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