Populate requester details in request additional field using business rule - Deluge
Populate requester details in request additional field using business rule - Deluge
This sample script is to populate the requester details in a request additional field. Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field.
Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business requirement is to mail these details technician who is handling a specific type of request.
To do this an additional field common to both incident and service request templates can be added under Admin Tab \ Incident Additional Fields. This is necessary to make the field's placeholder show up when setting up the technician notification.
The next step is to configure a Business Rule that will get the value from the User - Additional field and populate that into the request additional field.
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
2. Goto Admin > Request Custom Function > Global Function > New > Paste the "global_function_4 - Configuration.txt" content and save it with a name.
(Update the SDP configurations details in the global function)
3. Goto Admin > Request Custom Function > Custom Function > New > Paste the "BR_Update UserAdditionalInfo_in_RequestAdditionalField.txt" content and save it with a name
4. Configure the created custom function in a Business Rule to get executed every time a request is created.
Requirement: Populate requester additional field information into request additional field. Usecase: Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business ...
This sample script is to populate both technician and requester names in a request additional field Use Case: Populate all user name in a request additional field. Execution Steps: 1. Create a new 'Single Line' additional field and add them in the ...
This sample script is to populate the requester details in a request additional field. Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field. Use Case: Let us ...
This is a sample script written in Deluge to handle Conditional Approvals for Incident \ Service Requests, through Custom Triggers using Field and Form Rules. One of the advantages of using this script that no modification in the script is required ...
This is a sample custom function script to update the Request Additional Field Values during request create/update based on certain criteria using Custom Triggers. Refer to this link for Python ...