Populate requester details in request additional field using business rule - Deluge
This sample script is to populate the requester details in a request additional field.
Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field.
Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field.
Refer to this link for Python Equivalent: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-populate-requester-details-in-request-additional-field-using-business-rule
Use Case:
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
2. Goto Admin > Request Custom Function > Global Function > New > Paste the "global_function_4 - Configuration.txt" content and save it with a name.
(Update the SDP configurations details in the global function)
3. Goto Admin > Request Custom Function > Custom Function > New > Paste the "BR_Update UserAdditionalInfo_in_RequestAdditionalField.txt" content and save it with a name
4. Configure the created custom function in a Business Rule to get executed every time a request is created.
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