How to populate requester details in request additional field using business rule.
How to populate requester details in request additional field using business rule.
This sample script is to populate the requester details in a request additional field. Based
on the requester name selected, we can fetch the user additional field
information and populate the content
in request additional field.
Use Case:
Let us consider a scenario where certain employee details are
imported from the Active Directory into User - Additional Fields.The
business requirement is to mail these details technician who is handling
specific type of requests.
To do this a
additional field common to both incident and service request templates
can be added under Admin Tab \ Incident Additional Fields.This is
necessary to make the field's placeholder show up when setting up the
technician notification.The next step is to configure the Field and Form
Rule that will get the value from the User - Additional field and
populate that into the request additional field.
Execution Steps:
1.Download the contents and paste it under \ManageEngine\ServiceDesk\integrations\Custom_scripts
2.Change the additional field api name and the portal name in the script. Refer to the screenshot.
3.Configure business rule as in the attached screenshot.
Requirement: Populate requester additional field information into request additional field. Usecase: Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business ...
This sample script is to populate the requester details in a request additional field. Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field. Refer to this link ...
This sample script is to populate both technician and requester names in a request additional field Use Case: Populate all user name in a request additional field. Execution Steps: 1. Create a new 'Single Line' additional field and add them in the ...
This sample script is to populate the requester details in a request additional field. Based on the requester name selected, we can fetch the user additional field informations using Field and Form Rules (FAFR) and populate the content in request ...
This is a sample python script to update the Request Additional Field Values during request create/update based on certain criteria using Business Rules Execution Steps: 1. Download the attached zip 2. Move the files to ...