How to populate requester details in request additional field using business rule.
This sample script is to populate the requester details in a request additional field.
Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field.
Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field.
Use Case:
Execution Steps:
1.Download the contents and paste it under \ManageEngine\ServiceDesk\integrations\Custom_scripts
2.Change the additional field api name and the portal name in the script. Refer to the screenshot.
3.Configure business rule as in the attached screenshot.
New to ADSelfService Plus?
Related Articles
Populate requester details in request additional field using business rule - Deluge
This sample script is to populate the requester details in a request additional field. Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field. Refer to this link ...How to populate requester details in request additional field
Requirement: Populate requester additional field information into request additional field. Usecase: Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business ...How to populate user names in a request additional field
This sample script is to populate both technician and requester names in a request additional field Use Case: Populate all user name in a request additional field. Execution Steps: 1. Create a new 'Single Line' additional field and add them in the ...How to update Request Additional fields during request create/update using Business Rules
This is a sample python script to update the Request Additional Field Values during request create/update based on certain criteria using Business Rules Execution Steps: 1. Download the attached zip 2. Move the files to ...Script to Populate User Additional Field under Incident Template using FAFR
The script load the Requester Name under Incident Additional field ( As a pick list), by choosing the requester name under additional field the script populates the user additional field value. * Kindly create two additional fields under Admin -> ...