How to populate requester details in request additional field using business rule.
This sample script is to populate the requester details in a request additional field.
Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field.
Based on the requester name selected, we can fetch the user additional field information and populate the content in request additional field.
Use Case:
Execution Steps:
1.Download the contents and paste it under \ManageEngine\ServiceDesk\integrations\Custom_scripts
2.Change the additional field api name and the portal name in the script. Refer to the screenshot.
3.Configure business rule as in the attached screenshot.
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