No data available (or) error in Microsoft Dynamics CRM / 365 (On-Premise) monitor

No data available (or) error in Microsoft Dynamics CRM / 365 (On-Premise) monitor

If data is not available or any error occurs during data collection for Microsoft Dynamics CRM / 365 (On-Premise) monitor, follow the steps below:

  1. Open command prompt in administrator mode in Applications Manager-installed machine.

  2. Go to <Applications Manager Home>\bin\troubleshooting directory.

  3. Execute the DynamicsCRMDebug.bat file.

  4. Enter the Hostname, Username and Password when prompted.

  5. Copy the output to a text file.

Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.