No data available (or) error in Microsoft Dynamics AX monitor

No data available (or) error in Microsoft Dynamics AX monitor

If data is not available or any error occurs during data collection for Microsoft Dynamics AX monitor, follow the steps below:

  1. Open command prompt in administrator mode in Applications Manager-installed machine.

  2. Go to <Applications Manager Home>\bin\troubleshooting directory.

  3. Execute the DynamicsAXDebug.bat file.

  4. Enter the HostnameUsername and Password when prompted.

  5. Copy the output to a text file.

Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.