No data available in the User Work Hours report
In this article :
Issue description
Prerequisites
Possible causes
Resolution
Related topics and articles
How to reach support
Issue description
The User Work Hours report is generated by correlating local events such as login, logout, computer locked, unlocked, screensaver invoked and dismissed (if configured). The user's workstation or machine must be configured with ADAudit Plus for the data to show up in the report.
Prerequisites
The end user's workstation should be configured under ADAudit Plus > Configuration.
The required audit policies should be configured as per the document.
Possible causes
The user's workstation is not configured.
The required audit policies are not enabled.
The user's crunch schedule has not been initiated.
Resolution
Workstation configuration
Log in to ADAudit Plus.
Navigate to Configuration > Workstations.
Check if the workstation is configured. If not, then follow the steps in Configuring Windows workstations.
Audit policy check
Log in to the workstation in question.
Open Command Prompt as an administrator and execute: auditpol /get /category:*
Check if the required audit policies are applied, especially the Logon/Logoff category, to register all the correlation events. If not configured, please configure the required policies and check if the User Work Hour report shows the upcoming data.
User crunch schedule
Log in to ADAudit Plus.
Navigate to Active Directory > Local Logon-Logoff > User Work Hours.
In the top information bar, click Run now and check if the User Work Hour report has the data updated. .
How to reach support
If the issue persists, contact our support team here.
New to ADSelfService Plus?
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