Mail Fetching - The description of the Microsoft Teams invitation email is fetched in the iCalendar format
Issue
The description of the Microsoft Teams invitation email will be in the "text/calendar" type, so it will be fetched in the iCalendar format.
The fetched content will be as follows,
BEGIN:VCALENDAR
METHOD:REQUEST
PRODID:Microsoft Exchange Server 2010
VERSION:2.0
BEGIN:VTIMEZONE
TZID:India Standard Time
BEGIN:STANDARD
DTSTART:16010101T000000
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:16010101T000000
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=NEEDS-ACTION;RSVP=TRUE;
DESCRIPTION;LANGUAGE=en-US:\n______________________________________________
__________________________________\nMicrosoft Teams meeting\nJoin on your
computer\, mobile app or room device\nClick here to join the meeting
://teams.microsoft.com/l/meetup-join/19%3ameeting_MjBmMjBhNTgtYmZhMi00YjAw
LTkxZWEtNDZmMmJlNzJmYzBh%40thread.v2/0?context=%7b%22Tid%22%3a%225358498d-
f040-48ec-98fd-2387104ec05e%22%2c%22Oid%22%3a%2248415b55-b1f2-484c-bf21-e9
398dc2f341%22%7d>\nMeeting ID: 493 307 851 672\nPasscode: a7fvcE\nDownload
Fix
Apply the attached fix jar to resolve the issue.
Steps to apply the fix
1. Download the attached .fjar file. Before downloading the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Check for the issue.
5. If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.Jar Compatibility Details
Jar Compatibility
Build | Compatible Jar |
14304 & 14306 | 14306_9080191.fjar |
14503, 14504, 14505, 14506 & 14600 | 14503_9207763_Calendar_invite.fjar |
New to ADSelfService Plus?
Related Articles
List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...Problem while fetching a mail since the mail's boundary value is not enclosed with the double quotes.
Issue: The mail will not be fetched/processed since the boundary value of the email is not enclosed within double quotes. javax.mail.internet.ParseException will be thrown. Emails causing this type of error will not be moved to error folder. This ...Mail fetching issue: Fetching stops when mail sent from unapproved user (with huge description)
Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...Mail Fetching - Error while processing attachment and inline image.
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...