Mail Fetching - The description of the Microsoft Teams invitation email is fetched in the iCalendar format
Issue
The description of the Microsoft Teams invitation email will be in the "text/calendar" type, so it will be fetched in the iCalendar format.
The fetched content will be as follows,
BEGIN:VCALENDAR
METHOD:REQUEST
PRODID:Microsoft Exchange Server 2010
VERSION:2.0
BEGIN:VTIMEZONE
TZID:India Standard Time
BEGIN:STANDARD
DTSTART:16010101T000000
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:16010101T000000
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=NEEDS-ACTION;RSVP=TRUE;
DESCRIPTION;LANGUAGE=en-US:\n______________________________________________
__________________________________\nMicrosoft Teams meeting\nJoin on your
computer\, mobile app or room device\nClick here to join the meeting
://teams.microsoft.com/l/meetup-join/19%3ameeting_MjBmMjBhNTgtYmZhMi00YjAw
LTkxZWEtNDZmMmJlNzJmYzBh%40thread.v2/0?context=%7b%22Tid%22%3a%225358498d-
f040-48ec-98fd-2387104ec05e%22%2c%22Oid%22%3a%2248415b55-b1f2-484c-bf21-e9
398dc2f341%22%7d>\nMeeting ID: 493 307 851 672\nPasscode: a7fvcE\nDownload
Fix
Apply the attached fix jar to resolve the issue.
Steps to apply the fix
1. Download the attached .fjar file. Before downloading the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Check for the issue.
5. If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.Jar Compatibility Details
Jar Compatibility
Build | Compatible Jar |
14304 & 14306 | 14306_9080191.fjar |
14503, 14504, 14505, 14506 & 14600 | 14503_9207763_Calendar_invite.fjar |
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