Mail Fetching : Out Of Storage Notifications Are Triggered Incorrectly
Issue:
In some cases, out of storage notifications are triggered incorrectly while fetching mails.
Issue ID: SD-119798
Fix:
Use the provided fix JAR file to resolve the issue.
Note:
Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
Steps to apply the fix:
1. Download the attached .fjar file.
3. Restart the application service.
4. If the issue recurs, please contact support.
Jar Compatibility:
Build | Compatible Jar |
14630 | 14630_10027390_out_of_storage_notifications.fjar |
New to ADSelfService Plus?
Related Articles
Mail Fetching: Inline Images Dropping Due to Invalid Extension
Issue: The inline image's file name from the email doesn't contain the extension. Example: filename = sys_attachment.dosys_id=5bb0751c8303b5dc96a238226daad371 As a result, the inline image gets stripped during the mail fetching process. The sender of ...
Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...
Fix JAR for Parse Error Exception Raised during Mail Fetching
Issue : Some mail are fetched and created as ticket without description due to message corruption temporarily. The issue is can be identified with the below trace. Fix : The issue is not recreated when the mail is skipped to next schedule and fetched ...
Monitor Mail Fetching schedule
We have a workaround for checking the status of mail fetching (start or stopped). However, we do not have an option to start or stop fetching remotely. We can integrate "Applications Manager" with SDP MSP and we can do regular monitoring (as per ...
Mail Fetching: Inability in Decoding 'iso-8859-8-i' Encoded Subjects Results In Mail Fetching failure
Issue: Mail fetching fails when the subject is encoded with 'iso-8859-8-i' due to the inability to decode the subject. This issue occurs across IMAP, POP, and EWS configurations. Issue ID: SD-120959 Error Trace for EWS: ...