Mail Fetching: Inline Images Dropping Due to Invalid Extension

Issue:

The inline image's file name from the email doesn't contain the extension.

Example:

filename = sys_attachment.dosys_id=5bb0751c8303b5dc96a238226daad371

As a result, the inline image gets stripped during the mail fetching process. The sender of the email will receive a notification that the inline image has been stripped.

SD-120284

Fix:

Utilize the provided fix JAR file to address the issue. Now, if the inline image lacks the extension, it then will be appended using the content type.

Note:

Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.

Steps to apply the fix:

1. Download the attached .fjar file.

2. Click here for steps to apply the .fjar file.

3. Restart the application service.

4. If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.