Mail Fetching failure due to extra space in the file name

Mail Fetching failure due to extra space in the file name


Log Trace : 

[16:57:37:843]|[01-03-2024]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[285]: Inside extractAttachments...|
[16:57:37:843]|[01-03-2024]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[285]: Inside replaceSpecialCharactersForMailAttachments - before replacement :: 杭州市新引进应届大学生租房补贴信息收集表-ZJY. xlsx|
[16:57:37:843]|[01-03-2024]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[285]: after replacement :: 杭州市新引进应届大学生租房补贴信息收集表-ZJY. xlsx|
[16:57:37:843]|[01-03-2024]|[com.manageengine.servicedesk.mailutils.MailAPI]|[SEVERE]|[285]:  Exeption while trying to validate the file - 杭州市新引进应届大学生租房补贴信息收集表-ZJY. xlsx|
[16:57:37:843]|[01-03-2024]|[SYSERR]|[INFO]|[285]: java.lang.NullPointerException|
[16:57:37:843]|[01-03-2024]|[SYSERR]|[INFO]|[285]: at com.manageengine.servicedesk.mailutils.MailAPI.isValidAttachment(MailAPI.java:2903)|
[16:57:37:843]|[01-03-2024]|[SYSERR]|[INFO]|[285]: at com.manageengine.servicedesk.mail.core.IncomingMail.addAttachment(IncomingMail.java:619)|
[16:57:37:843]|[01-03-2024]|[SYSERR]|[INFO]|[285]: at com.manageengine.servicedesk.mail.core.ProcessMailMessage.extractAttachments(ProcessMailMessage.java:1476)|
[16:57:37:843]|[01-03-2024]|[SYSERR]|[INFO]|[285]: at com.manageengine.servicedesk.mail.core.ProcessMailMessage.processMailContent(ProcessMailMessage.java:1344)|

Cause :
           In some of the customer environment, We could find that some of the emails with attachments that a space in the extensions are failed to fetch. This causes mail fetching failure with the above traces.

Fix : 
      In the attached fix, we have removed that extra space, when validating the attachment in the mails during the process of mail fetching.

Steps to apply the fix
      Note :  Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
  1. Download the attached .fjar file.
  2. Click here for steps to apply the .fjar file.
  3. Restart the application service.
  4. Check for the issue.
  5. 5. If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.

Jar Compatibility : 14500

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