Login Failure Caused by CAPTCHA
Issue:
- When trying to log in, the error "Username or Password is incorrect" appears, even though the correct username and password are being used.
- This issue occurs because of a CAPTCHA problem. By default, after two unsuccessful login attempts, the CAPTCHA field is enabled, and the application requires CAPTCHA verification for further login attempts.
- In some cases, the CAPTCHA field does not appear, causing login attempts to fail with the mentioned error, even when valid credentials are used.
Issue ID : SD-121377
Identifying the CAPTCHA-Related Login Issue:
- By default, the account should be locked after three failed login attempts. As mentioned earlier, CAPTCHA is enabled after two unsuccessful login attempts, and if the third attempt fails with the correct CAPTCHA, the account will be locked. However, in this case, the account is not getting locked even after more than three login attempts. This happens because the application expects CAPTCHA verification, but since the CAPTCHA is not displayed, the attempts are not considered valid.
- The issue affects AD, LDAP, and local login methods.
Fix:
Use the provided fix JAR file to address the issue. This will properly enable the CAPTCHA field, thereby resolving the login problem.
Note:
Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
Steps to apply the fix:
- Download the attached .fjar file.
- Click here for steps to apply the .fjar file.
- Restart the application service.
Jar Compatibility:
Build | Compatible Jar |
14630 | 14630_login_captcha.fjar |