Login | CAPTCHA is not shown | Account is not locked even after multiple tries (SD-121377)
Issue:
The account is not locked when account lockout is configured and wrong password is entered multiple times
Resolution:
This is noted as issue SD-121377 and fixed in 14830. Kindly upgrade your application to 14830 or above.
Workaround:
If you are not able to upgrade, please apply the workaround fjar file. Check the "Jar Compatibility" section before downloading the fix jar file (.fjar file). Check this
link on how to apply the fjar file.
Version | fjar name |
SDP 14700 | account_lock_fix_sd-121377_14700.fjar |
SDP 14740 to 14760 | account_lock_fix_sd-121377_14760.fjar |
SDP 14820 | 14820_SD121377.fjar |
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