Debug for #8840146: Invalid to address error

Debug for #8840146: Invalid to address error


      1. In some scenarios, mails aren't sent to few users
      2. Upon checking the traces in syslog viewer, we could find the below traces

To address : karsee.
Cc address : null
Subject : 【ASSIGN】ID:25999/KSK/不要会社DBの削除と検証用会社DBの作成
SystemNotification : true" ERRORMODULE="MAIL_SENDING" SUBERRORMODULE="null" PROBABLECAUSE="Mail sending failed.
Exception trace : 
javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 sorry, no mailbox here by that name. (#5.1.1)
at com.sun.mail.smtp.SMTPTransport.rcptTo(


      The root cause for the above error is invalid to address "karsee." But in which scenario this error occurred is unknown. So, a debug jar has been prepared and attached here. This will print the dumpTrace() in serverout0.txt file whenever the error occurs.

Steps to apply this fjar

1. Download the attached 13010_8840146.fjar file.
2. Click here on steps to apply the fjar file.
3. Enable email debug (Go to Admin >> Mail server settings (Incoming) tab >> enable "Email debug" checkbox)
4. Restart the application service.
5. Wait for the issue to occur.
6. Once the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link Select the product as "ServiceDesk Plus" and ticket number as 8840146.

The attached 13010_8840146.fjar is compatible with 13010 build only

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