Inline images broken after SCP Upgrade

Inline images broken after SCP Upgrade

We suspect that this issue may arise if the migration schedule has not been run post-upgrade. 

To troubleshoot this issue further, we kindly request the output of the following query.

Please connect to the database of the working build and execute the query below:

select * from globalconfig where category = 'InlineImageMigrationToCorrectLocation_SCP';

Kindly copy the output of the query to a notepad and send it to us for further analysis.

Additionally, we kindly request you to share the complete upgrade logs to facilitate a more thorough investigation.

You can conveniently upload the zipped log folder by following this link. Click log analysis and mention the ticket number while uploading the logs.

 The logs folder is located under the following path:
<Drive:>/ManageEngine/SupportCenterPlus/logs


                    New to ADSelfService Plus?

                      • Related Articles

                      • SCP upgrade from 11.0 to 14.0 prerequisites

                        Before migration to scp version 14 below 2 points has to be done in scp 11027 1. Back up password should not be default i.e SCP123!, it should be updated 2. TLSv1, TLSv1.1 has to be added under the file /home/jre/lib/security/java.security file ( ...
                      • Error - Sanity Failed - Upgrade from 8121 to 11

                        While upgrading from 8121 to 11, after executing Updatemanager.bat and if the update fails, You need to check the Updatemanager logs in the path < Support Center Plus Application path -> Server-> Default-> Logs > .  And if you find the below ...
                      • solution for postgres 11 upgrade issues

                        When Supportcenter Plus is upgraded to 14300 or later, postgres is also upgraded to 11.17. If you are using bundled postgres, data migration through pgdump and restore mechanism also happens. To ensure efficiency in Postgres 11.17, make sure your ...
                      • 11.0 Upgrade failure Inputs needed for analysis

                        To analyze Supportcenter plus upgrade failure cases (Upgrade from 8121 - to 11.0 version), we need following types of logs. 1) If upgrade itself got failed -> need SCP\server\default\log for analysis 2) After upgrade, if the product does not start, ...
                      • How to analyze when inline images crashes in Requests

                        If any image on the Request description is crashed like the below image, you can follow the below steps to analyze the issue. Steps to analyze: Right click on the image in the request description and click on Inspect, and there will be an IMG html ...