How to Connect to SCP Database ? (from 11000 builds)

How to Connect to SCP Database ? (from 11000 builds)

In-Built POSTGRES (PGSQL) :

Open a CMD prompt as an administrator and navigate to ManageEngine\supportcenterplus\pgsql\bin and run the below command
                                   
                                                         
1.  If the database is PGSQL (Default database)

psql -h localhost -U scpadmin -p 65432 -d supportcenter

-> For version till 14610: Enter password scp@123 if prompted.(Default Password)  

Password for versions from 14620:  Open a command prompt as an administrator -> path to the application folder -> bin , execute the below command. 

For Windows: execute decryptPostgresPassword.bat -> for Windows 

The password will be displayed there.  



For linux -> ./psql -h 127.0.0.1 -U scpadmin supportcenter -p 65432

Password for versions from 14620:  Open a command prompt as an administrator -> path to the application folder -> bin  , execute the below command. 

For Linux:  sh decryptPostgresPassword.sh

The password will be displayed there. 
                

                    
2. MSSQL:

In the MSSQL Server, connect to the SQL studio.

Default Database name: supportcenter



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