Inline Images are Not Fetched Properly due to the IsInline Property 'false' assignment

About :

For the customers using Microsoft Graph or EWS, Microsoft API returns isInline as "false" for inline images in some environment. There is no known reasons behind this behaviour from their documentation. One such possible reason for this behaviour are handling of mails by the Sender Mail Client.

This is one of the very peculiar issue, we couldn't encountered so far.

Workaround :

For a quick workaround, we have modified our code in such a way that it checks for inline images in the description, if we have proper "content ID" in the Attachment header, in addition to the property "isInline" fails to be true.

Refer this article for how to apply the attached "fjar" to the Product.

Restart the Application and check whether your issue has been resolved.

If not, remove this fjar from "fixes" directory and restart the application again, then report it to our support team with logs.

Impacted Areas : EWS, Graph (Incoming Mail Servers)

Compatibility (ServiceDeskplus) :