Objective  

This article provides a step-by-step guide for upgrading ADAudit Plus using a service pack (PPM) file.

Prerequisites  

• You must have downloaded the required service pack (PPM) file for the upgrade.

• You need administrator access to the server where ADAudit Plus is installed.

• You must have permissions to stop services and run scripts from an elevated Command Prompt.

• The account logged into the should have full control over the installation directory

• The installation directory should be excluded from Anti Virus

Steps to follow  

Step 1: Stop the ADAudit Plus service  

• Navigate to Start > Run, type services.msc, and stop the ManageEngine ADAudit Plus service.

Step 2: Back up your current installation  

• Take a snapshot of the computer on which ADAudit Plus is installed.
  

• Create a zip archive of the entire product installation folder (e.g., <Installation_folder>\ManageEngine\ADAudit Plus).

• Go to <Installation_folder>\ManageEngine\ADAudit Plus\bin and execute backupDB.bat in the Command Prompt.
  

Step 3: Run the Update Manager  

1. Go to <Installation_folder>\ManageEngine\ADAudit Plus\bin.
   
2. Open the Command Prompt using Run as administrator and execute UpdateManager.bat.

3. Click Browse and select the downloaded PPM file.

4. Click Install to start the installation process.
   

Step 4: Import certificate (if applicable)  

1. Obtain the required certificate for the service pack you are applying.
   

2. Click Browse and locate the certificate file.

3. Click Import. Follow the on-screen instructions to continue the upgrade process.
   

Validation and confirmation  

• After the upgrade completes successfully, start the ManageEngine ADAudit Plus service.
  
• Log in to the web console and navigate to the License or Support > About page to verify that the build number has been updated.

• Check your reports to confirm that data collection is active and functioning correctly.
  

Tips  

• During the installation, you may be prompted to back up configuration data. If you have already performed a backup as mentioned in Step 2, you can type n to proceed with the installation.
  

• If you performed an offline backup as described in Step 2, verify after the upgrade that you can access the ADAudit Plus web console and ensure all existing configurations are intact. Once you confirm everything is functioning as expected, you may delete the OfflineBackup_<timestamp>.ezip file created during the upgrade. This file is stored by default under:
  <Installation Directory>\ManageEngine\ADAudit Plus\bin
  Removing it will help free up disk space.

• The certificate import is a one-time process and will be applied automatically during future upgrades.

• Do not terminate the service pack upgrade process prematurely. If you are applying multiple service packs, ensure that you exit the Update Manager after each installation is complete.

Related topics and articles  

• Steps to apply the service pack