Objective 

This article explains how to configure SAP integration with ManageEngine ADManager Plus to enable seamless Active Directory integration and automate user provisioning through API integration. By connecting SAP SuccessFactors with ADManager Plus, organizations can ensure real-time synchronization of employee data across your Active Directory, Microsoft 365, Exchange, and other IT systems.

This HCM integration helps bridge the gap between HR and IT by enabling automated user account creation, updates, and deprovisioning based on changes in SAP SuccessFactors. It simplifies identity life cycle management, enhances operational efficiency, and ensures secure, compliant access control across the enterprise.

Key benefits include:

• Hands-free user provisioning and deprovisioning: Automate user onboarding and offboarding to eliminate delays and reduce manual errors across enterprise applications.

• Real-time notifications: Keep stakeholders informed with custom email and SMS alerts every time a user account is created, updated, or deleted.

 Prerequisites 

• SAP SuccessFactors uses API Keys to authorize API requests.

• To import users (Inbound action), ensure the account or API Key used for authorization has permission to read all user accounts.

• To perform any action or query in SAP SuccessFactors (outbound action), ensure the account used for authorization has permission to perform the desired action.

Note: ADManager Plus comes with a preconfigured set of APIs that helps perform basic actions with the integration. If the action you require is not available, please gather the necessary API details from SAP SuccessFactors API documentation to configure under inbound or outbound webhooks to perform the required actions.

 Steps to follow 

 Step 1: Authorization configuration 

1. Log in to ADManager Plus and navigate to Directory/Application Settings.

2. Go to Application Integrations, then search and select SAP SuccessFactors.

3. Toggle the Enable SAP SuccessFactors Integration button on.

4. In the SAP SuccessFactors Configuration page, click Authorization.

5. Obtain the value for the key x-api-key from your SuccessFactor instance and enter it in the Value field.

6. Click Configure.

Step 2: Inbound webhook configuration

Inbound webhook enables you to fetch user data from SAP SuccessFactors to ADManager Plus. The attribute mapping configured in this section can be selected as the data source during automation configuration. To configure an inbound webhook for SAP SuccessFactors:

1. Under Inbound Webhook, click SAP SuccessFactors Endpoint Configuration.

2. In the Endpoint Configuration tab, an endpoint, SAP SuccessFactors Users Endpoint, comes preconfigured with an endpoint URL, API method, Headers, and Parameters fields to fetch user accounts from SAP SuccessFactors. If you would like to use this preconfigured endpoint, replace {Yourhost} with the subdomain of your SAP SuccessFactor instance. However, if you would like to use a new endpoint to import users, you can configure one using the + Add API endpoint button and filling in the required fields as per SAP SuccessFactors' API references. Click here to learn how.

Note:

• The API key value pair is preconfigured as a header for authenticating API requests during the Authorization configuration process.

• You can add macros to your endpoint configuration to dynamically change it as per your requirement using the macro chooser component.

• Refer to SAP SuccessFactors' API references and configure additional Headers and Parameters, if required.
  

3. Once done, click Test & Save. A response window will display all the requested parameters that can be fetched using the API call. After verifying if the requested parameters have been called to action, click Proceed.

Note:

• Refer to SAP SuccessFactors' API references to know the Parameters that must be configured to fetch only specific parameters.

• You can configure multiple endpoints for SAP SuccessFactors using the + Add API endpoint button. Click here to learn how.
  

4. Click Data Source - LDAP Attribute Mapping to match endpoints and to map AD LDAP attributes with the respective attributes in SAP SuccessFactors.

5. Click + Add New Configuration and perform the following:

• Enter the Configuration Name and Description and select the Automation Category from the drop-down menu.

• In the Select Endpoint field, select the desired endpoint and a Primary Key that is unique to a user (for example, employeeIdentifier).

Note: When multiple endpoints are configured, this attribute must hold the same value in all the endpoints.

• In the Attribute Mapping field, select the attribute from the LDAP Attribute Name drop-down menu and map it with the respective column in SAP SuccessFactors.

• If you would like to create a new custom format for this, click Add New Format.

• Click Save.

6. Configure an automation with the required action, repeat frequency, and the attribute mapping configuration described above.

 Step 3: Outbound webhook configuration 

Outbound webhook enables you to update the changes made in AD using ADManager Plus to SAP SuccessFactors and synchronize them with AD. To configure an outbound webhook for SAP SuccessFactors:

1. Under Outbound Webhook, click SAP SuccessFactors Webhook Configuration.

2. Click + Add Webhook.

3. Enter a name and description for this webhook.

4. Decide on the action that has to be performed and refer to SAP SuccessFactors' API references for the API details, such as URL, and the Headers, Parameters, and other requirements that will be needed.

5. Select the HTTP method that will enable you to perform the desired action on the endpoint from the drop-down menu.

6. Enter the endpoint URL.

7. Configure the Headers, Parameters, and Message Type in the appropriate format based on the API call that you would like to perform.

8. Click Test and Save.

9. A pop-up window will then display a list of AD users and groups to test the configured API call. Select the desired user or group for which this API request has to be tested and click OK. This will make a real-time call to the endpoint URL, and the selected objects' will be modified as per the configuration.

10. The webhook response and request details will then be displayed. Verify them for the expected API behavior and click Save.

11. The configured webhooks can be integrated into Orchestration Templates—enabling scheduled or Event-driven Automation—to consecutively perform the action configured in the outbound webhook among the actions on a group of users or on individual users.

Note: Use macros to send the data of the object for which the webhook is executed.

 Tips 

• Check SAP SuccessFactors' API rate limits to prevent sync failures during bulk operations.

• Insert dynamic values (like usernames or email IDs) in API requests using macros to tailor each call.

• Ensure the same unique identifier (for example, employeeIdentifier) is used across all endpoints for accurate data mapping.

• Schedule automations based on how often HR data changes keep AD in sync.

• Use test users to validate inbound and outbound webhook configurations and avoid disruptions in production.