How to apply a quick fix (QPM) in Applications Manager ?

How to apply a quick fix (QPM) in Applications Manager ?

Please follow the steps below to apply the QPM provided by the support team.

Professional Edition:

1. Enable Auto-Restart (Optional)

  • If you are on version 176600 or later and want the server to restart automatically after uploading the QPM, go to Settings → Global Settings and enable the option “Restart the product after the QPM upload.”

2. Upload the QPM File

  • Upload the QPM from Settings → Upload Files / Binaries, selecting the option "Upload QPM to <Product_Home>/working/quickfixes/" .

  • Once the QPM is uploaded, its status can be viewed under Support → Product Summary → QPM Details.

3.Restart the server

  • If auto-restart is enabled, the product will restart automatically after the QPM is uploaded, and the changes will take effect once it restarts.

  • If auto-restart is not enabled, you must manually restart the server after uploading the QPM to apply the changes.


Enterprise Edition:

1. Enable Auto-Restart (Optional)

  • If you are on version 176600 or later and want the server to restart automatically after uploading the QPM, go to Settings → Global Settings and enable the option “Restart the product after the QPM upload.” in the central server.

  • This option will automatically sync to all the probe servers once enabled.

  • If you wish to restrict the specific probes to automatically restart kindly disable this option in the specific probes

2.Upload the QPM File

  • Upload the QPM from Settings → Upload Files / Binaries, selecting the option "Upload QPM to <Product_Home>/working/quickfixes/" . in the Central Server.

  • Once the QPM is uploaded, its status can be viewed under Support → Enterprise Summary → QPM Details.

  • If you wish to apply the qpm only on the centralserver. Please enable option apply only on central server

3.Restart the server

  • If auto-restart is enabled in the central server, the central server will restart automatically after the QPM is uploaded, and the changes will take effect once it restarts.

  • If auto-restart is not enabled in the central server, you must manually restart the server after uploading the QPM to apply the changes.

4.Probe sync

  • Once the QPM is successfully applied on the central server, it will be synced to all probe servers within a few minutes.

  • If the Auto Restart option is enabled on the probe servers, they will automatically restart and apply the patch.

  • If Auto Restart is not enabled, the probes must be manually restarted after the QPM sync.

  • The sync details can be viewed under Support → Enterprise Summary → QPM Details, where the download status will be shown as COMPLETED.

     

    NotesThe auto-restart option works only if it is enabled before uploading the QPM.
    If you enable auto-restart after uploading a QPM, the restart will take effect only from the next QPM upload.Any QPM that is already uploaded requires a manual restart to be applied.


                  New to ADSelfService Plus?

                    • Related Articles

                    • ManageEngine Applications Manager High Availability setup with dual database (MySQL).

                      Apart from the Failover setup,  which uses a single database and dual Application Server, we also support a failover with dual database and Application Server. Failover support requires you to configure Applications Manager Secondary (Standby server) ...
                    • Graphs are not displayed in Applications Manager

                      Issue: Graphs are not displayed in Applications Manager. Fix: Verify if you have given read/write permissions for AppManager\working\webclient folder. If not, kindly update the permissions, the issue will be resolved.
                    • Disable HTTP access in Applications Manager

                      Overview This article describes configuring a secure connection between Applications Manager server and the browser/client. Applications Manager can be accessed through any of the following URLs: For HTTP  -> http://[hostname/ip-address]:[http-port] ...
                    • Monitoring Capacity Entitlement in Applications Manager

                      Applications Manager is equipped to monitor processor capacity entitlement issues. To measure the average entitlement value during peak production times with a higher workload, you can use the following command: lparstat 1 20 > /tmp/apm_physc.txt && ...
                    • Applications Manager not starting after upgrade

                      If Applications Manager is not starting, it could be due to the following: 1. License would've expired. Please apply valid license using updateLicense.bat/updateLicense.sh. Refer this link to know how to apply license. 2. Take a look at the log trace ...