Remote Asset explorer license Explained
With the behavior change in the ServiceDeskPlus-MSP as mentioned in this post. Hope, you are aware that the Remote Asset explorer needs to be installed in each site, from where the assets will be pushed to ServiceDeskPlus-MSP.
Considering the above, you don't have to Purchase Remote Asset Explorer (RAE) License. As you have already purchased the Asset nodes in ServiceDeskPlus-MSP, you can contact our sales team (sales@manageengine.com) to share the license for the Remote Asset Explorer instance.
Please check the below mentioned on how the license is calculated for Remote Asset Explorer:
1. As per your MSP License, say you have 2000 Assets.
2. Say you have 2 sites, with 2 different RAE installed, each with a license of 2000 Assets.
3. Summing up above (step 2), it will come to 4000 assets in total. But when the assets are pushed to MSP, the first 2000 assets will only be licensed.
So the above Asset Categorization from RAE to SDP-MSP works based on, a "First Come, First serve" basis.
New to ADSelfService Plus?
Related Articles
MSP - Remote Asset Explorer Compatible Versions
Remote Asset Explorer-MSP Compatible Version From MSP 14000 - Compatible RAE version 6970-6985 From MSP 13000 - Compatible AE version (6900-6979). But RAE - DC integration, - If 6900,6901 RAE is used, then latest DC will not work. Bundled DC in RAE ...Methods of taking Remote sessions through SDP MSP
Remote Desktop Sharing - Across Networks using ZOHO Assist Addon - Refer Remote Support Add-on pricing https://www.zoho.com/assist/pricing.html Help doc - ...How DC agents or RAE push data to SDP MSP ?
Here is the scenario and the design : 1. DC MSP directly sends to SDP MSP. a. DC MSP gets workstation scanned details from its DC agents and send the data to SDP MSP. This is normal integration model. To make it work , 2 rules is to be satisfied : ...License is Expired / License is invalid
The application will not start if the license is expired / Corrupted. If the error is, Registration period is expired Open the command prompt with Admin privileges (Run it as Administrator) and point to the bin directory of ManageEngine ServiceDesk ...Asset Scan Issues
1. Either access denied for the user or the remote DCOM option might be disabled in the workstation. 2. User does not have the access privileges to perform this operation. 3. One of the WMI components is not registered properly. 4. Execution failure ...