General Integration FAQ
What are the direct integrations supported in SDP Cloud?
IAM —> Local AD, Azure, Zoho Directory, Okta, Google SSO, Password Manager Pro, ADManager Plus.
HelpDesk Management —> Microsoft Teams, Slack, Zapier, O365 (Outlook Actionable, Calendar, Add-in), Atlassian Jira, SDP Domo Connector, Cloud Telephony
Unified Endpoint Management —> Endpoint central (Cloud & On-premise), MDM Cloud, Microsoft Intune
IT Operations —> OpManager, Applications Manager, Site 24*7, AlarmsOne Integration.
IT Analytics —> Analytics Plus, Zoho Survey, PowerBI Integration
Remote Access Management —> TeamViewer, Zoho Assist
Third Party Integrations —> ZIA Chatbot, ChatGPT, Copilot, SolarWinds, PRTG, New Relic, Azure Devops, GitLab, Zoho Bugtracker, Zoho Cliq
& Much more via Extensions supported for US , EU, AU and IN DC's.
Kindly refer, https://help.sdpondemand.com/third-party-integrations
How can we connect with a third party application for which the direct integration is not supported?
The ServiceDesk Plus Cloud API allows you to perform all the operations that you do with our web client. One can make use of our public APIs to connect with other applications, Here we go, https://help.sdpondemand.com/api-documentation
Deluge scripting in SDP Cloud
Using Deluge scripting, you can build Custom Functions that allow you to manipulate data within ServiceDesk Plus Cloud and other external applications. Custom functions help simplify complex, multi-step actions through program scripts that you can write and execute. Here we go, https://help.sdpondemand.com/deluge-scripting-in-servicedesk-plus-cloud
How to generate an API key in SDP Cloud to invoke an API call?
Please refer to the video in the below link for OAuthToken creation, https://workdrive.zohoexternal.com/external/6OxchxniUH6-J8HFH
Could you please refer to the below document for clarifications on generating an AuthToken,
- What is an extension and are there any integrations supported using it?
Extensions are ready-to-use plugins and configurations that can be developed and installed in ServiceDesk Plus Cloud for different business needs. ServiceDesk Plus Cloud provides Extension Builder, an exclusive low-code platform to build, test, and publish extensions with minimal effort. Using extensions, you can enhance the capabilities of ServiceDesk Plus Cloud to automate business workflows, connect with third-party applications, and solve many other business use-cases specific to your organization.
Below are some of the out of box extensions available currently,
PAM 360, Atlasssian Confluence, Microsoft Azure, Dynatrace, Good Day, Lansweeper, JIRA, Alarms One, etc
The list of extensions in ManageEngine Marketplace keeps growing. Visit marketplace to stay updated on new and interesting extensions built by ManageEngine and our partner developers
https://marketplace.manageengine.com
5. What to do if the Zoho Circuit bridge is down?
5. What to do if the Zoho Circuit bridge is down?
The following points can be checked,
a. If the server machine is up and qntrl bridge service is running in it?
b. If there are any proxies on your network? If yes, kindly disable and verify the same.
c. Check if https://core.qntrl.in url is accessible from the bridge installed machine(The url is subjected to change based on data centre you belong to) If not, kindly whitelist the same on your firewall.
d. If the issue still persists, please share the following logs to our support via email so we can help you accordingly.
Press the Windows key + R at the same time, in the bridge installed machine.
Type "%localappdata%" and enter to open your Local folder.
Open Bridge folder and zip the logs folder
Share the data folder
6. The Integration for Endpoint Central Cloud cannot be enabled in SDP.
Recently, we have added two integration cards for Endpoint Central Cloud and Endpoint Central On-Premise. However the enable/disable button would be non editable from SDP Cloud UI and needs to enable/disable it from Endpoint Central Cloud only. This Integration card is just to check the status whether integration is enabled or not.
Recently, we have added two integration cards for Endpoint Central Cloud and Endpoint Central On-Premise. However the enable/disable button would be non editable from SDP Cloud UI and needs to enable/disable it from Endpoint Central Cloud only. This Integration card is just to check the status whether integration is enabled or not.
7. It is possible to restrict technicians to create/ delete users once integrated with ADMP or is it possible to limit the functionalities for some technician?
You can create restrictions to the technician with the roles as a condition. To do this, kindly navigate to the custom widget under Setup > Developer Space > Custom Widgets > choose the respective Custom Widget and configure the conditions.
Within the conditions, you would be able to configure the roles to which you are looking to assign the permission.
New to ADSelfService Plus?
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