General Integration FAQ

General Integration FAQ

  1. What are the direct integrations supported in SDP Cloud?

      IAM —> Local AD, Azure, Zoho Directory, Okta, Google SSO, Password Manager Pro, ADManager Plus.

 

            HelpDesk Management —> Microsoft Teams, Slack, Zapier, O365 (Outlook Actionable, Calendar, Add-in), Atlassian Jira, SDP Domo Connector, Cloud Telephony

 

            Unified Endpoint Management —> Endpoint central (Cloud & On-premise), MDM Cloud, Microsoft Intune

 

            IT Operations —> OpManager, Applications Manager, Site 24*7, AlarmsOne Integration.

       

            IT Analytics —> Analytics Plus, Zoho Survey, PowerBI Integration

 

            Remote Access Management —> TeamViewer, Zoho Assist

 

            Third Party Integrations —> ZIA Chatbot, ChatGPT, Copilot, SolarWinds, PRTG, New Relic, Azure Devops, GitLab, Zoho Bugtracker, Zoho Cliq

 

            & Much more via Extensions supported for US , EU, AU and IN DC's.

 

                Kindly refer, https://help.sdpondemand.com/third-party-integrations


  1. How can we connect with a third party application for which the direct integration is not supported?

  The ServiceDesk Plus Cloud API allows you to perform all the operations that you do with our web client. One can make use of our public APIs to connect with other applications, Here we go, https://help.sdpondemand.com/api-documentation

Deluge scripting in SDP Cloud
Using Deluge scripting, you can build Custom Functions that allow you to manipulate data within ServiceDesk Plus Cloud and other external applications. Custom functions help simplify complex, multi-step actions through program scripts that you can write and execute. Here we go, https://help.sdpondemand.com/deluge-scripting-in-servicedesk-plus-cloud

  1. How to generate an API key in SDP Cloud to invoke an API call?

Please refer to the video in the below link for OAuthToken creation, https://workdrive.zohoexternal.com/external/6OxchxniUH6-J8HFH
Could you please refer to the below document for clarifications on generating an AuthToken,
​
  1. What is an extension and are there any integrations supported using it?
Extensions are ready-to-use plugins and configurations that can be developed and installed in ServiceDesk Plus Cloud for different business needs. ServiceDesk Plus Cloud provides Extension Builder, an exclusive low-code platform to build, test, and publish extensions with minimal effort. Using extensions, you can enhance the capabilities of ServiceDesk Plus Cloud to automate business workflows, connect with third-party applications, and solve many other business use-cases specific to your organization.

Below are some of the out of box extensions available currently,
PAM 360, Atlasssian Confluence, Microsoft Azure, Dynatrace, Good Day, Lansweeper, JIRA, Alarms One, etc

The list of extensions in ManageEngine Marketplace keeps growing. Visit marketplace to stay updated on new and interesting extensions built by ManageEngine and our partner developers

      New to M365 Manager Plus?
      New to M365 Manager Plus?
        New to RecoveryManager Plus?
        New to RecoveryManager Plus?
          New to Exchange Reporter Plus?
          New to Exchange Reporter Plus?
            New to SharePoint Manager Plus?
            New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial
                  Start your free trial

                    • Related Articles

                    • Scan related FAQ's and Trobleshooting Procedures

                      For detailed configuration steps, please refer to our help guide. 1. What are the prerequisites for adding a probe? Here are the prerequisites for adding a probe: Operating System: Windows Server 2008 or higher, Windows 7 or higher. Dependent ...

                    • General - Request FAQ's

                      For detailed configuration steps, please refer to our help guide. 1. An user reports seeing "Not Authorized" in certain fields within the request list view. How should I address this issue Kindly navigate to the Set up --> Templates & Forms and edit ...

                    • Admin Related FAQ's

                      For detailed configuration steps, please refer to our Help Guide. 1. What is the architecture of ServiceDesk Plus Cloud and its framework? ServiceDesk Plus Cloud application is hosted in our proprietary SaaS framework in our own data centres . ...

                    • Microsoft Azure Integration Card Error

                      a. Error message in Microsoft Azure card - "Authentication failed for MS Azure Global admin account. Please authenticate again." Re-enabling the integration will resolve the issue. The authenticated token may have been invalidated due to certain ...

                    • SDPC Reporting FAQ's

                      For detailed configurations steps, please refer to our Help Guide. 1. How can we generate a technician login report? The technician login report is not available by default. But, you may email our support - ...

                      Related Products