Forgot Password | increasing the password reset link's validity
To increase the link's validity:
- Connect to the database using the following link: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-connect-to-the-servicedesk-database
- Run the below query (replace '<validity_in_mins>' with your value like '120' etc.
update globalconfig set paramvalue='<validity_in_mins>' where parameter='FORGOT_PASSWORD_LINK_VALIDITY';
- Restart SDP services for changes to take place.
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