Fjar for Logout issue [Session is still Active after Logout]
Issue Cause:
When we try to logout from the ServicedeskPlus the Session Status in the DB shows still ACTIVE.
Resolution:
The fix for the issue has been attached with this article. Check the "Jar Compatibility" section to download the appropriate fix jar file (.fjar file) to resolve this. Check this link on how to apply the fjar file.
Fix:
The Session Status is changed to CLOSED when we logout from Servicedeskplus after applying the below fjar.
Jar Compatibility
Build No | File Name |
14104 | 14104_109294.fjar |