Fix: Processing mails using MIME after fetching using EWS

Fix: Processing mails using MIME after fetching using EWS

Issue:

      While processing e-mails using EWS, in some cases, the space character is missing between words that are formatted (color / bold etc.)

Fix:

      Fetch mails using EWS and process them using the MIME content of the mail. The fix has been attached as .fjar file. Find the steps to apply the fjar. Once applied, check for the issue. If the issue occurs, kindly reach us with logs.

Steps to apply the fjar:

1. Download the attached 14300_8411003.fjar file.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Check for the issue.
5. If the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8411003.


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