Fix: Processing mails using MIME after fetching using EWS
Issue:
While processing e-mails using EWS, in some cases, the space character is missing between words that are formatted (color / bold etc.)
Fix:
Fetch mails using EWS and process them using the MIME content of the mail. The fix has been attached as .fjar file. Find the steps to apply the fjar. Once applied, check for the issue. If the issue occurs, kindly reach us with logs.
Steps to apply the fjar:
1. Download the attached 14300_8411003.fjar file.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Check for the issue.
5. If the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8411003.
New to ADSelfService Plus?
Related Articles
Missing Whitespace Character
Issue: When the mails are fetched using EWS, the mail processing skips the whitespace (blank space) character in certain scenarios. (Example case: Two different words get merged into a single word). Resolution: The fix for the issue has been attached ...Fix: (401) error while fetching mails using EWS in some cases
Issue: Intermittently, user facing "Caused by: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. The request failed. The remote server returned an error: (401)" error while executing the ...Problem in extracting emails via EWS from 11134
Emails getting fetched via EWS are getting failed to process and stops the Mail Fetching when that mail's object doesn't have InternetMessageHeaders. Note: This issue will not occur for all emails extracted via EWS except for the emails which don't ...Fix JAR for Parse Error Exception Raised during Mail Fetching
Issue : Some mail are fetched and created as ticket without description due to message corruption temporarily. The issue is can be identified with the below trace. Fix : The issue is not recreated when the mail is skipped to next schedule and fetched ...Unable to send reply’s in a specific format from the application when EWS is configured
When trying to send reply mail, if a user mail address is entered in the format "Name<email-address>", then an exception in EWS since, could not resolve this toaddress. Log Trace : [22:10:27:393]|[09-21-2022]|[SYSERR]|[INFO]|[157]: ...