Fix: Inline images in Incoming mail are dropped due to size restriction
Issue:
Since release of 14710 build version, we have started validating the size of the inline images in the Incoming mails. If the size exceeds the 3MB (same max size when you insert an image in the html fields from web portal), the inline images will be dropped and the corresponding sender will be notified on this. This will be logged in the "System Log Viewer" as below ( The message will be FILE_SIZE_MORE_THAN_ALLOWED_SIZE )
Fix:
Since, many customers wanted to revert this size restriction, we have come up with the fix for the same. The fix is to not validate the inline images in Incoming mail for size restriction. Steps to apply the fix is mentioned below:
1. Download the attached ".fjar" files corresponding to your build version.
2. Apply the fjar (Learn here on the steps to apply the fjar file - https://pitstop.manageengine.com/portal/en/kb/articles/how-to-apply-fjar)
3. Restart the application services.
4. Check for the issue. If it exists, kindly share us the screenshot of the corresponding "System Log Viewer" entry as attached above.
Fjar file compatibility:
Build version | Fjar name |
14710 - 14720 | 14710_inline_size_fix.fjar |
14730 - 14760 | 14730_inline_size_fix.fjar |
14810 | 14810_10091686.fjar |
Issue Id: SD-120605
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